Question:
Which statement best describes a call center?
- It is a busy, fast-paced work environment where agents contact customers to arrange preventive maintenance appointments.
- It is a help desk used by customers to make an appointment to report their computer problems.
- It is a place that exists within a company and provides computer support to both employees and customers of the company.
- It is a store-front environment where the customers go with their computers to have them fixed.
Explanation: A call center is a place that customers call to report problems with software or hardware. It may be an independent business that sells computer support as a service or it may exist within a company and offer service to both employees of the company and outside customers that use company products.
Exam with this question: IT Essentials (ITE v7) Chapter 13 Exam Answers
Exam with this question: IT Essentials (ITE v7) Chapter 14 Exam Answers
Exam with this question: IT Essentials v7.01 Chapter 14 Quiz Answers
Exam with this question: IT Essentials 8.0 Module 14 Exam Answers
Exam with this question: IT Essentials 8 Module 14 Quiz Answers: The IT Professional
Please login or Register to submit your answer