Same for: 7.5.6 Check Your Understanding - Customer Support
1. Which two of the following sources of help typically provide troubleshooting expertise? (Choose two.)
- documentation
- FAQs
- internet searches
- colleagues
- family members
Explanation: Internet searches and other colleagues can provide troubleshooting expertise.
2. True or false? After a problem is resolved, there is no further action you need to take.
- true
- false
Explanation: The correct answer is false. When the problem is resolved, be sure to update all documentation accordingly for future reference.
