20.6.6 Check Your Understanding – Customer Support Answers

1. Which two of the following sources of help typically provide troubleshooting expertise? (Choose two.)

  • documentation
  • FAQs
  • internet searches
  • colleagues
  • family members

Explanation: Internet searches and other colleagues can provide troubleshooting expertise.

2. True or false? After a problem is resolved, there is no further action you need to take.

  • true
  • false

Explanation: The correct answer is false. When the problem is resolved, be sure to update all documentation accordingly for future reference.

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