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IT Essentials (Version 8.0) Chapter 8 Exam Answers
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Question 1 of 49
1. Question
1 pointsWhat are two cables that are used to connect a computer to a printer? (Choose two.)Correct
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Hint
Wiring a PC to a printer can be done through the following connections: serial, parallel (IEEE 1284 and SCSI), USB, Firewire (IEEE 1394) and Ethernet. PS/2, HDMI, and eSATA connections are used for other purposes. -
Question 2 of 49
2. Question
1 pointsWhat are two functions of a print server? (Choose two.)Correct
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Hint
A print server can provide client computers access to print resources, manage print jobs by storing them in a queue until the print device is ready for them, and provide print job status messages to users. -
Question 3 of 49
3. Question
1 pointsWhat are two methods to connect to a printer wirelessly? (Choose two.)Correct
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Hint
Wireless printers can use Bluetooth, 802.11x, or infrared interfaces to connect wirelessly. WiMax, satellite, and microwave radio technologies are in practice never used to connect a printer to a network. -
Question 4 of 49
4. Question
1 pointsWhat are two probable causes for printer paper jams? (Choose two.)Correct
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Hint
Humidity can cause sheets of paper to stick together which could cause paper jams. Using the wrong type of paper for a printer might also create a jamming issue. -
Question 5 of 49
5. Question
1 pointsWhich factor affects the speed of an inkjet printer?Correct
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Hint
The speed of an inkjet printer is determined mostly by the make and model of the printer, the quality of printing, and the complexity of the image. The quality of the paper, the cost of the cartridges, and the size of the power supply do not affect the speed of printing. -
Question 6 of 49
6. Question
1 pointsWhat is a characteristic of thermal inkjet nozzles?Correct
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Hint
Thermal inkjet nozzles work based on heat creating steam bubbles. Piezoelectric inkjet nozzles work based on vibration of crystals. -
Question 7 of 49
7. Question
1 pointsIn laser printing, what is the name of the process of applying toner to the latent image on the drum?Correct
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Hint
The toner is applied to the latent image on the drum during developing. The toner attached to the latent image is transferred to the paper during transferring. The toner transferred is melted to the paper during fusing, and the drum gets a uniform negative charge during charging. -
Question 8 of 49
8. Question
1 pointsWhat is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?Correct
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Hint
The Additional Drivers button loads drivers in the sharing computer for other operating systems that the client computers may be running. For other printers in the network, the drivers must be loaded in the computers sharing the other printers. There is no need for additional drivers for duplex printing. The required drivers for other printers connected to the sharing computer will be loaded automatically. -
Question 9 of 49
9. Question
1 pointsA Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?Correct
Incorrect
Hint
The Default Printer option is set globally and it will be the first printer to be chosen to print a job, unless Other Printer is selected in a Per-Document manner. Software-based printers are just instances of different kinds of printers, but for them to be chosen to do the job, they will need to be selected either as a default or per-document printer. There is no need to select a printer every time a printing job is sent. -
Question 10 of 49
10. Question
1 pointsWhich type of print server provides the most functions and capabilities?Correct
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Hint
A dedicated PC print server has its own resources for the job and can manage several printers. A computer-shared print server uses its resources for sharing as well as for its own PC tasks. A hardware print server can only manage one printer, and a software print server cannot exist without hardware to run it. -
Question 11 of 49
11. Question
1 pointsA user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?Correct
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Hint
Calibrating the printer will align the heads and help in dosing the ink. The print spool problems are more related to queues. Color inkjet printers do not use drums or fusers. -
Question 12 of 49
12. Question
1 pointsWhat is a characteristic of global and per-document options in print settings?Correct
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Hint
Global settings act as default settings, whereas per-document settings are helpful with specialized documents, like letters and spreadsheets. -
Question 13 of 49
13. Question
1 pointsAfter applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?Correct
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Hint
Testing a printer by restarting it and printing a test page are actions taken within the verification of the solution and system functionality step. -
Question 14 of 49
14. Question
1 pointsA technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?Correct
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Hint
Recording the components and parts used to fix a printer problem is part of the documenting findings, actions, and outcomes step. -
Question 15 of 49
15. Question
1 pointsWhich action supports an effective printer preventive maintenance program?Correct
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Hint
Resetting the page counters will assist in documenting printer usage and planning future maintenance. Cleaning parts only when they are no longer working, replacing consumables at set time intervals regardless of need, and disconnecting the printer from the power when it is not in use are not related to a preventive maintenance program. -
Question 16 of 49
16. Question
1 pointsHow can the life of a thermal printer be extended?Correct
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Hint
The life of a thermal printer can be extended by cleaning the heating element regularly with isopropyl alcohol. A thermal printer does not use toner, so cleaning with a vacuum cleaner with a HEPA filter is not necessary. The condition of the paper and the cleanliness of the outside of the printer would probably do little to extend the life of the printer. -
Question 17 of 49
17. Question
1 pointsIn Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?Correct
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Hint
In both Windows 7 and 8, use the Network and Sharing Center control panel > Change advanced sharing settings to select the Turn on file and printer sharing option. -
Question 18 of 49
18. Question
1 pointsIn Windows 8, what must be configured to enable one user to share a USB-connected printer with another user on the same network?Correct
Incorrect
Hint
In both Windows 7 and 8, use the Network and Sharing Center control panel > Change advanced sharing settings to select the Turn on file and printer sharing option. -
Question 19 of 49
19. Question
1 pointsThe users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?Correct
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Hint
Printer memory affects print speed and efficiency. Laser printers use memory to buffer print jobs, capturing them in printer memory while allowing computers to proceed with other work while printing. -
Question 20 of 49
20. Question
1 pointsA technician is installing a printer that will be directly connected to a computer. Why does the technician not connect the printer initially during the installation process?Correct
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Hint
When installing a new printer that is attached directly to a workstation, a technician should read the installation instructions carefully. For some printers, the printer driver should be installed on the computer before the printer is connected. -
Question 21 of 49
21. Question
1 pointsWhich statement describes a printer driver?Correct
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Hint
Printer drivers are software programs that convert various media types in a document to a stream of commands in a language that the printer can understand. During a printer installation, Windows links an interface called “printer” with a specific driver that is compatible with the actual printer hardware. -
Question 22 of 49
22. Question
1 pointsWhat type of connection would be used to connect a printer directly to the network?Correct
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Hint
To connect a printer directly to the network an Ethernet connection through an RJ-45 interface would be used. -
Question 23 of 49
23. Question
1 pointsWhat mechanism is used in a laser printer to permanently fuse the toner to the paper?Correct
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Hint
Heat is used during the fusing process in a laser printer to permanently fuse the toner to the paper. -
Question 24 of 49
24. Question
1 pointsWhat corrective action would a technician take in response to a print spooler error?Correct
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Hint
Print spooler errors can occur when the printer service is stopped or not working properly. The first corrective action is to restart the print spooler. In some cases, it may be necessary to reboot the computer. -
Question 25 of 49
25. Question
1 pointsWhat corrective action should be taken if a printer is printing faded images?Correct
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Hint
If a printer is printing faded images, it is an indication that either the toner is low or the toner cartridge is defective. -
Question 26 of 49
26. Question
1 pointsWhat would cause an inkjet printer to fail to print any pages?Correct
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Hint
An inkjet printer will commonly fail to print when the inkjet cartridge is empty. -
Question 27 of 49
27. Question
1 pointsA user tells a technician that the printer does not respond to attempts to print a document. The technician attempts to print a document and the printer does not output any pages. The technician notices that the printer LCD display is blank and unlit. What is most likely the problem?Correct
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Hint
If the printer display is displaying nothing and the printer is not attempting to print a document, most likely the printer is turned off. -
Question 28 of 49
28. Question
1 pointsA technician is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 29 of 49
29. Question
1 pointsA librarian is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 30 of 49
30. Question
1 pointsA teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 31 of 49
31. Question
1 pointsA receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 32 of 49
32. Question
1 pointsA photographer is complaining about the following printer issue: The printer issues a “Document failed to print” message. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 33 of 49
33. Question
1 pointsA reporter is complaining about the following printer issue: The paper jams when the printer is printing. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 34 of 49
34. Question
1 pointsA manager is complaining about the following printer issue: The ink printer is printing blank pages. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 35 of 49
35. Question
1 pointsA technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 36 of 49
36. Question
1 pointsA librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 37 of 49
37. Question
1 pointsA teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 38 of 49
38. Question
1 pointsAll documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?Correct
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Question 39 of 49
39. Question
1 pointsAn office assistant in a law firm is trying to print many large legal documents but is getting “memory overload” error messages from the printer. What should the technician do to resolve the issue?Correct
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Question 40 of 49
40. Question
1 pointsA reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?Correct
Incorrect
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Question 41 of 49
41. Question
1 pointsA reporter is trying to print several high resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?Correct
Incorrect
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Question 42 of 49
42. Question
1 pointsA new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?Correct
Incorrect
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Question 43 of 49
43. Question
1 pointsA new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?Correct
Incorrect
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Question 44 of 49
44. Question
1 pointsA user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?Correct
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Question 45 of 49
45. Question
1 pointsA school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?Correct
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Question 46 of 49
46. Question
1 pointsA school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?Correct
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Question 47 of 49
47. Question
1 pointsEmployees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?Correct
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Question 48 of 49
48. Question
1 pointsA technician is programming a wireless printer to connect to the wireless network and communicate wirelessly with nearby devices. Which two wireless modes are used for wireless printer connectivity? (Choose two.)Correct
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Question 49 of 49
49. Question
1 pointsMatch the common printer configuration options to the correct descriptions. (Not all options are used.)Sort elements
- normal, banner, booklet or poster
- images printed using only black ink in different shades
- landscape or potrait
- two-sided printing
- print sets of a document with multiple pages
- draft, nomal or photo
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print layout
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grayscale printing
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paper orientation
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duplex
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collate
Correct
Incorrect