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IT Essentials (Version 8.0) A+ Cert Practice Exam 1 Answers
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- Answered
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Question 1 of 203
1. Question
1 pointsA technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?Correct
Incorrect
Hint
RDRAM, DDR2, and DDR3 RAM do not offer any error correction abilities for data within the memory module. ECC RAM allows for the detection of multiple bit errors and correction of single bit errors within the memory modules. -
Question 2 of 203
2. Question
1 pointsWhich two motherboard components connect to the Northbridge chipset? (Choose two.)Correct
Incorrect
Hint
The Northbridge chipset allows the fastest components to interface with the CPU at the front side bus speed, namely the RAM and video card. All other components like the USB, FireWire, and the expansion buses communicate with the CPU via the Southbridge chipset. -
Question 3 of 203
3. Question
1 pointsWhich two motherboard components are directly managed by the Southbridge chipset? (Choose two.)Correct
Incorrect
Hint
The Northbridge chipset allows the fastest components such as the RAM and the video card to interface with the CPU at the front side bus speed. All other components such as the USB and FireWire ports, and the expansion slots communicate with the CPU via the Southbridge chipset. -
Question 4 of 203
4. Question
1 pointsWhich RAID level allows for extension of a dynamic volume without any redundancy?Correct
Incorrect
Hint
A RAID array 0 allows for striping over a variety of disks without providing for any redundancy. This allows for faster read and write functions because they are spread over multiple drives and thus adds the benefit of the simultaneous use of multiple actuator arms of the various hard drives. -
Question 5 of 203
5. Question
1 pointsWhich adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive?Correct
Incorrect
Hint
A video capture card enables video to be saved as a file on the computer hard drive from a video recorder. A TV tuner card enables television signals to be received and viewed by the computer. A video adapter enables the computer to display computer output on a screen. A network interface card enables the computer to connect to a data network. -
Question 6 of 203
6. Question
1 pointsWhat is a characteristic of DDR SDRAM?Correct
Incorrect
Hint
DDR SDRAM transfers data twice per clock cycle, whereas SDRAM transfers data once each clock cycle. Both DDR SDRAM and SDRAM are forms of dynamic memory. The difference in data transfer rate between DDR SDRAM and SDRAM is not determined by the number of pins, nor the operating voltage. -
Question 7 of 203
7. Question
1 pointsA user has just upgraded a gaming system with 8GB of DDR3 800 MHz RAM and still finds that the system lags during gameplay. The system has a high end graphics card, liquid cooling, and a 7,200 rpm EIDE drive. What can the user do to improve system performance?Correct
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Hint
Because the system has already has a high end graphics card and a liquid cooling system, it is already optimized for the gaming environment and the introduction of the new additional RAM would add to its performance. The only hardware component that could result in the lag in performance in this scenario is the hard drive, which would perform much faster when replaced with an SSD. -
Question 8 of 203
8. Question
1 pointsA user has connected a USB 3.0 device to a computer using a 3 ft (1m) USB 3.0 cable. However, instead of an expected data transfer rate of up to 5 Gb/s, the user notes a data transfer rate of no more than 450 Mb/s. What is the most probable reason for this lower than expected data transfer rate?Correct
Incorrect
Hint
USB 2.0 allows transmission speeds up to 480 Mb/s and USB 1.1 allows transmission rates of up to 12 Mb/s in full-speed mode. A transmission speed of 450 Mb/s would indicate that a USB 2.0 port was used on the computer because USB devices can only transfer data up to the maximum speed allowed by the specific port. The generally accepted maximum length of a USB 3.0 cable is 9.8 ft (3m) which is three times the length of the cable used in this example, so the cable length is acceptable for full USB 3.0 capability. If a USB cable is faulty then no data transfer at all is likely to occur. -
Question 9 of 203
9. Question
1 pointsA user is connecting a home entertainment system and wants to use one cable to carry all the digital video and audio signals from the source device to the LCD TV. What type of cable should the user use?Correct
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Hint
A DVI-D cable will carry video digital signals only, and the S-Video and VGA cable types carry only analog video signals. An HDMI cable will carry both the audio and video digital signals. -
Question 10 of 203
10. Question
1 pointsA user needs to connect a cable to the PC to deliver digital video signals only. Which type of cable should be used?Correct
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Hint
HDMI and Mini-HDMI cables will carry both audio and video digital signals. VGA and composite cables will carry analog video signals. DVI-D cables will carry Digital video signals only. -
Question 11 of 203
11. Question
1 pointsWhich connector would be used for a laptop external hard drive?Correct
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Question 12 of 203
12. Question
1 pointsA user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?Correct
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Hint
For monitors of the same Plasma monitors consume the highest amount of power followed by LCD monitors and than LED monitors. Of the different types of LED monitors, OLED monitors will offer the deeper dark levels in the display. -
Question 13 of 203
13. Question
1 pointsWhich resolution would provide the best visual quality on a plasma monitor?Correct
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Hint
Native resolution will provide the optimal resolution supported by the monitor. -
Question 14 of 203
14. Question
1 pointsA user wants to purchase a monitor with a viewing area that is 44 inches wide by 16 inches high. What aspect ratio is this?Correct
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Hint
The aspect ratio of a display is the width divided by the height. -
Question 15 of 203
15. Question
1 pointsWhich design specification criterion is most important when designing a computer that will be a thin client whose applications are accessed from a remote virtual server?Correct
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Question 16 of 203
16. Question
1 pointsA technician is building a workstation that will be used for virtualization. Which two components would the technician use? (Choose two.)Correct
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Hint
Dual monitors are useful in a video editing station. Liquid cooling assemblies and high-end graphics cards are normally required in high performance gaming systems. A virtualization workstation would need maximum RAM and CPU cores. -
Question 17 of 203
17. Question
1 pointsWhich three components would a technician use in building a CAD workstation? (Choose three.)Correct
Incorrect
Hint
A TV Tuner card is normally used for an home entertainment system and a high end sound card is normally used for a gaming system. Windows 7 Home edition would not be the operating system of choice on a CAD station. A CAD station would normally require a specialized graphics card, large amounts of fast RAM, and a high performance storage device, such as SSD. -
Question 18 of 203
18. Question
1 pointsWhich specification would be most important to consider when designing a typical business workstation?Correct
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Hint
The applications used by the computer user will dictate the amount of hard drive storage space, RAM, and sometimes the number of displays. -
Question 19 of 203
19. Question
1 pointsA technician suspects that a power supply is faulty. How can it be checked?Correct
Incorrect
Hint
The temperature of the power supply does not indicate if it is operational. A PC technician should never open a power supply as dangerous voltages might still be present even when disconnected. Disconnecting the connectors in turn and powering the PC is not a recommended practice. In the absence of a power supply tester, a multimeter can allow to check if voltages are present. -
Question 20 of 203
20. Question
1 pointsWhat transfers heat away from the processor first?Correct
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Hint
Thermal compound is the first item of contact with the CPU, which then dissipates the heat to the cooling fins. The heat is conducted away from the CPU by the CPU fan and finally exhausted through the case fans. -
Question 21 of 203
21. Question
1 pointsWhich sequence of steps is required to correctly install a heat sink and fan assembly onto a CPU in a desktop PC?Correct
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Hint
The CPU must be securely installed in its socket on the mother board before the thermal paste is applied, the heat sink and fan assembly is installed, and the fan is connected to the CPU fan power connector on the motherboard. -
Question 22 of 203
22. Question
1 pointsA PC has an older optical drive and two newer hard disk drives Which two connector types would have to exist on the power supply unit to power on all these devices? (Choose two.)Correct
Incorrect
Hint
A SATA connector is used to connect to the newer SATA hard drives and SATA optical drives. A PS/2 port is used to connect to a mouse or keyboard. A FireWire port is used to connect to Firewire devices such as cameras. A Molex connector is used to connect to older PATA hard drives and optical drives. A Berg connector is used to connect to floppy drives. -
Question 23 of 203
23. Question
1 pointsA technician is required to replace a faulty power supply in a desktop PC. The PC motherboard has a 24-pin ATX socket but the only available replacement power supply is one with a 20-pin connector. Delivery of new power supplies with 24-pin connectors is not expected until the next day, but the user requires the PC to be operational as soon as possible. What can the technician do in these circumstances?Correct
Incorrect
Hint
20-pin power supply connectors are compatible with the 24-pin socket on the motherboard, so the replacement power supply can be used temporarily if necessary. A power supply 20-pin-to-24-pin adaptor does not exist. Power supplies are not considered to be field repairable, so it is not recommended that the technician attempt to modify the power supply connections, although this is not required in this situation. -
Question 24 of 203
24. Question
1 pointsA technician needs to install a new power supply in a PC that has one IDE optical drive, one SATA hard drive, and one PCIe graphics adapter that requires additional power. How many unique power connectors will the power supply require in order to connect to these devices?Correct
Incorrect
Hint
A Molex connector is used to connect older drives like IDE and EIDE drives . A SATA power connector is used with a SATA hard drive. A PCIe graphics card requires a 6- or 8-pin power connector. -
Question 25 of 203
25. Question
1 pointsWhich three PC desktop functions are typically provided on the front panel and must be connected to the motherboard? (Choose three.)Correct
Incorrect
Hint
USB connectors, PC power button, and drive activity light are the most common PC front panel functions. If available, the network activity light, CPU temperature indicator, and audio power button are not typically located on the front panel of the computer. -
Question 26 of 203
26. Question
1 pointsWhich two hardware features would a technician monitor within the BIOS if a computer was suspected of overheating? (Choose two.)Correct
Incorrect
Hint
A technician would use the BIOS to monitor CPU clock speed and CPU fan speed if overheating was suspected. Monitoring the motherboard voltage, hard drive speed, and Trusted Platform Module settings would not provide information relevant to computer overheating. -
Question 27 of 203
27. Question
1 pointsA user has a computer with a single hard drive and a RAID adapter installed. Which additional component is necessary to complete the RAID installation?Correct
Incorrect
Hint
RAID installations require two or more hard drives. Floppy drives and DVD drives cannot form part of a RAID array. A USB connector may be used to access external hard drives that are not part of a RAID array. -
Question 28 of 203
28. Question
1 pointsA computer technician has recommended a data storage system that combines data striping and parity. The user has a limited budget and is prepared to forego performance to implement this system. Which RAID system would meet these requirements?Correct
Incorrect
Hint
RAID 5 best meets the required storage and cost specifications. RAID 0 provides data striping without redundancy. RAID 1 uses disk mirroring and has a high cost. RAID 0+1 combines data striping and mirroring but also has a high cost. -
Question 29 of 203
29. Question
1 pointsA technician opens up a PC to work on it, and finds that it is very dusty inside. What should the technician do?Correct
Incorrect
Hint
Dust inside a PC can cause overheating, fan malfunction, and other problems. Liquid should not be used inside a PC to remove dust; compressed air will blow the dust away from where it has accumulated. Always hold the can upright and avoid dripping any of the fluid on the PC. Care should be taken to make sure that the compressed air does not blow materials back inside the case, and that fan blades are stabilized while using the compressed air. -
Question 30 of 203
30. Question
1 pointsA user replaced a PC CPU with a faster one, but now the PC displays a BSOD on bootup. What is the problem?Correct
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Hint
Causes of a BSOD include a corrupt or incompatible driver or incorrect settings for the CPU voltage, which can result in the CPU not functioning correctly and a BSOD. -
Question 31 of 203
31. Question
1 pointsA computer locks up frequently, and no error message can be seen on screen. The problem occurs every time the user attempts to restart the computer. What is the most likely reason for this problem?Correct
Incorrect
Hint
If the power supply has failed the PC would turn off or could display a stop error message if the failure is partial. The index service not running does not cause a PC to lockup. No startup file is likely to be corrupted as the issue appears during normal operation. An overheading CPU would cause the computer to lockup. -
Question 32 of 203
32. Question
1 pointsWhat are two possible causes of a computer running slowly? (Choose two.)Correct
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Hint
Not having enough RAM or the computer overheating can cause a computer to run slowly. An overclocked CPU would tend to speed up the computer. If the RAM is not compatible with the motherboard, the computer would not start up. Partitioning a hard drive does not cause the computer to run more slowly. -
Question 33 of 203
33. Question
1 pointsWhich type of network consists of several geographically dispersed networks that cover a large area?Correct
Incorrect
Hint
A Wide Area Network (WAN) is a collection of geographically dispersed networks. A Local Area Network (LAN) is a network contained in a single floor, building, or campus. A Personal Area Network (PAN) is a network that reaches at most 10 meters. A Storage Area Network (SAN) is a network specifically constructed to connect storage devices to each other. -
Question 34 of 203
34. Question
1 pointsA network technician is checking a computer to see if the DHCP client is working correctly. The technician issues the ipconfig /all command. Which two parameters should the technician review? (Choose two.)Correct
Incorrect
Hint
A DHCP server can provide several parameters such as IP address, subnet mask, default gateway, and other optional parameters. The host name, media state, and description are present even if a DHCP server is not found. -
Question 35 of 203
35. Question
1 pointsWhich protocol automates assignment of IP addresses on a network, and which port number does it use? (Choose two.)Correct
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Hint
DNS uses port 53 and translates URLs to IP addresses. SMB provides shared access to files and printers and uses port 445. Port 80 is used by HTTP. HTTP is a protocol used to communicate between a web browser and a server. -
Question 36 of 203
36. Question
1 pointsA technician is setting up a network in a new room. What is the best device to use to connect the PCs to each other and to the rest of the LAN?Correct
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Hint
A gateway is a router used to interconnect networks and is not necessary in this situation. A hub does not segment a network and allows collisions to take place on the network segment. A switch will interconnect all the devices in a LAN. -
Question 37 of 203
37. Question
1 pointsWhich device converts digital signals to analog signals and vice versa?Correct
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Hint
Modems are used to connect computers to POTS analog lines. Hubs, routers, and switches work using digital signals at all times. -
Question 38 of 203
38. Question
1 pointsWhich networking device transmits data to all ports regardless of the destination address?Correct
Incorrect
Hint
The purpose of a hub is to extend the cabling range by regenerating and repeating signals. Switches,routers, and firewalls send data to the destination by examining the header of the packet to determine the exit ports. -
Question 39 of 203
39. Question
1 pointsWhich device will prevent data from flooding out of every port with the exception of broadcast traffic and traffic to unknown destination addresses?Correct
Incorrect
Hint
A switch will select the outgoing port for every data frame based on the MAC destination address. A hub will flood all ports with any traffic. A router will select the outgoing port based on the IP destination address and the modem is used to connect the LAN to a WAN. -
Question 40 of 203
40. Question
1 pointsWhich two types of connector are used for fiber optic cable? (Choose two.)Correct
Incorrect
Hint
RJ-45 is used to connect twisted pair cables. RJ-11 is used in telephony. BNC is used to connect 10BASE2 cables, a type of coaxial cable also known as thinnet. RCA connectors are used for analog or digital audio or analog video. SC, ST, and LC connectors are used for fiber-optic cables. -
Question 41 of 203
41. Question
1 pointsWhat are plenum rated cables used for?Correct
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Question 42 of 203
42. Question
1 pointsWhich tool is more commonly used to check the wire mapping on a Category 5e UTP cable once it is terminated on both ends?Correct
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Question 43 of 203
43. Question
1 pointsWhich security mode supports robust encryption, and can be enabled with password authentication (personal) or server authentication (enterprise)?Correct
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Question 44 of 203
44. Question
1 pointsWhat is the expected behavior of an ADSL service?Correct
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Question 45 of 203
45. Question
1 pointsA customer who travels frequently wants to know which technology is the most suitable for being connected to the corporate network at all times at low cost. Which network technology would a network administrator recommend?Correct
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Question 46 of 203
46. Question
1 pointsA technician is troubleshooting a PC unable to connect to the network. What command should be issued to check the IP address of the device?Correct
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Question 47 of 203
47. Question
1 pointsBecause of limited space on a laptop keyboard, some keys have a dual-purpose. What are these keys called?Correct
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Question 48 of 203
48. Question
1 pointsOn a laptop keyboard, which three functions can typically be accessed through the use of special function keys? (Choose three.)Correct
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Question 49 of 203
49. Question
1 pointsWhich three components can a docking station make available to a laptop that a port replicator does not? (Choose three.)Correct
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Question 50 of 203
50. Question
1 pointsA technician attempts to increase the brightness of a laptop screen by using the function keys but the attempt fails. What could be the problem?Correct
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Hint
A failed LCD screen will result in no image being displayed whereas a corrupt video driver or bad battery will not result in a dimmed display. The inverter powers the backlight, which in turn displays and illuminates the image. -
Question 51 of 203
51. Question
1 pointsWhere is the integrated Wi-Fi antenna typically located in a laptop?Correct
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Question 52 of 203
52. Question
1 pointsA technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?Correct
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Question 53 of 203
53. Question
1 pointsWhat are the two widths of internal hard drives in laptops? (Choose two.)Correct
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Question 54 of 203
54. Question
1 pointsWhich laptop component is required to be replaced or upgraded by a technician rather than by a computer user?Correct
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Question 55 of 203
55. Question
1 pointsWhich two components of a laptop can be replaced by the user? (Choose two.)Correct
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Question 56 of 203
56. Question
1 pointsWhich type of storage would be best in a tablet computer that belongs to a small child?Correct
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Question 57 of 203
57. Question
1 pointsA technician is troubleshooting a network connectivity problem. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Which CLI command could assist the technician to find the location of the networking problem?Correct
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Question 58 of 203
58. Question
1 pointsA technician troubleshooting a network problem has used CLI commands to determine that a computer has not been allocated a correct IP address from the DHCP server. Which command can the technician use to solve this problem?Correct
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Question 59 of 203
59. Question
1 pointsWhat process takes place in a laser printer after the drum is conditioned for the new latent image?Correct
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Question 60 of 203
60. Question
1 pointsWhat type of printer requires the ribbon to be changed when producing faded and light characters?Correct
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Question 61 of 203
61. Question
1 pointsWhich two methods are used to directly connect mobile devices such as tablets and smartphones to a data network? (Choose two.)Correct
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Question 62 of 203
62. Question
1 pointsFor mobile devices, what are two advantages of using flash memory storage technology that is the equivalent of solid state drives? (Choose two.)Correct
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Question 63 of 203
63. Question
1 pointsWhich two mobile device components are field replaceable? (Choose two.)Correct
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Question 64 of 203
64. Question
1 pointsWhich setting must be turned on in order to share a printer in Windows 7?Correct
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Question 65 of 203
65. Question
1 pointsWhat is an advantage of using a printer that is connected to a hardware print server compared with a computer-shared printer?Correct
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Question 66 of 203
66. Question
1 pointsA technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?Correct
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Question 67 of 203
67. Question
1 pointsA user is reporting that an inkjet printer is printing colors different from what the printer should be printing. The printer has separate cartridges for each color and the user changed the cyan cartridge recently. What is the action that could fix the problem?Correct
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Question 68 of 203
68. Question
1 pointsWhich two field replaceable units could be found in a laser printer maintenance kit? (Choose two.)Correct
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Question 69 of 203
69. Question
1 pointsWhat is best used to clean the heating element on a thermal printer?Correct
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Question 70 of 203
70. Question
1 pointsA user notices that there is intermittent wireless connectivity on a laptop that is running a wireless PCI Express Micro card using the wireless 802.11n standard. What should the user do to fix the problem?Correct
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Question 71 of 203
71. Question
1 pointsA technician connects a new LCD monitor for the first time and finds the display very pixilated. What is a possible solution to this problem?Correct
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Question 72 of 203
72. Question
1 pointsWhich wireless encryption method is the least secure?Correct
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Question 73 of 203
73. Question
1 pointsWhat kind of tool or substance is better to use to remove spilled toner on a laser printer?Correct
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Question 74 of 203
74. Question
1 pointsWhich feature will assign a computer an IP address even if there is no working DHCP server in the network?Correct
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Question 75 of 203
75. Question
1 pointsA user reports that a laser printer is printing shadow images and letters. Which part should the technician replace to correct this problem?Correct
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Question 76 of 203
76. Question
1 pointsMatch the power connector to the device. (Not all options are used.)Sort elements
- 3- or 4- pin
- 4- pin molex
- 4- pin
- 6- or 8- pin
- 15- pin
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CPU fan
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internal PATA drive
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main motherboard
-
video card
Correct
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Question 77 of 203
77. Question
1 pointsRefer to the exhibit. Match the type of expansion slot to the letter shown in the graphic. (Not all options are used.)Sort elements
- PCle x16
- PCle x1
- PCI
- AGP
- ISA
- MCA
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A
-
B
-
C
Correct
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Question 78 of 203
78. Question
1 pointsRefer to the exhibit. Match the letter found in the exhibit with the description. (Not all options are used.)Sort elements
- E
- F
- C
- B
- A
- D
- G
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Auxiliary power socket
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Power CMOS when computer is off
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CPU socket
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Memory slot
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Main motherboard power socket
Correct
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Question 79 of 203
79. Question
1 pointsMatch the connector type to its use. (Not all options are used.)Sort elements
- RJ-11
- 6- pin mini- DIN
- 15-pin D-sub
- RJ-45
- 24-pin D-sub
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modem
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PS/2 keyboard
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VGA
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NIC
Correct
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Question 80 of 203
80. Question
1 pointsMath the port number or numbers to the protocol. (Not all options are used.)Sort elements
- 20 and 21
- 80
- 443
- 3389
- 23
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FTP
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HTTP
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HTTPS
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RDP
Correct
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Question 81 of 203
81. Question
1 pointsA technician is building a thick client workstation that would be used to run a database and wants to ensure the best protection against errors. What type of memory would be best suited for this?Correct
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Hint
RDRAM, DDR2, and DDR3 RAM do not offer any error correction abilities for data within the memory module. ECC RAM allows for the detection of multiple bit errors and correction of single bit errors within the memory modules. -
Question 82 of 203
82. Question
1 pointsWhich two motherboard components connect to the Northbridge chipset? (Choose two.)Correct
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Hint
The Northbridge chipset allows the fastest components to interface with the CPU at the front side bus speed, namely the RAM and video card. All other components like the USB, FireWire, and the expansion buses communicate with the CPU via the Southbridge chipset. -
Question 83 of 203
83. Question
1 pointsWhich two motherboard components are directly managed by the Southbridge chipset? (Choose two.)Correct
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Hint
The Northbridge chipset allows the fastest components such as the RAM and the video card to interface with the CPU at the front side bus speed. All other components such as the USB and FireWire ports, and the expansion slots communicate with the CPU via the Southbridge chipset. -
Question 84 of 203
84. Question
1 pointsWhich RAID level allows for extension of a dynamic volume without any redundancy?Correct
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Hint
A RAID array 0 allows for striping over a variety of disks without providing for any redundancy. This allows for faster read and write functions because they are spread over multiple drives and thus adds the benefit of the simultaneous use of multiple actuator arms of the various hard drives. -
Question 85 of 203
85. Question
1 pointsWhich adapter would a technician install in a desktop computer to enable a video signal to be recorded from a video recorder to the computer hard drive?Correct
Incorrect
Hint
A video capture card enables video to be saved as a file on the computer hard drive from a video recorder. A TV tuner card enables television signals to be received and viewed by the computer. A video adapter enables the computer to display computer output on a screen. A network interface card enables the computer to connect to a data network. -
Question 86 of 203
86. Question
1 pointsWhich connector would be used for a laptop external hard drive?Correct
Incorrect
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Question 87 of 203
87. Question
1 pointsA user wants to purchase a monitor that will be light, consume the least amount of power, and provide deep dark levels in the display. Which display type would best meet these requirements?Correct
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Hint
For monitors of the same Plasma monitors consume the highest amount of power followed by LCD monitors and than LED monitors. Of the different types of LED monitors, OLED monitors will offer the deeper dark levels in the display. -
Question 88 of 203
88. Question
1 pointsWhich resolution would provide the best visual quality on a plasma monitor?Correct
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Hint
Native resolution will provide the optimal resolution supported by the monitor. -
Question 89 of 203
89. Question
1 pointsMatch the port number or numbers to the protocol. (Not all options are used.)Correct
Incorrect
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Question 90 of 203
90. Question
1 pointsA network administrator is setting up the wireless network in a small office. The administrator wants to choose a wireless protocol standard that takes advantage of 5 GHz throughput but is also compatible with a few existing devices that operate at 2.4 GHz. Which wireless standard should the administrator deploy?Correct
Incorrect
Hint
802.11n operates at both 2.4 GHz and 5 GHz and is backward compatible with 802.11b and 802.11g. 802.11b and 802.11g operate at 2.4 GHz only. 802.11a and 802.11ac operate at 5 GHz only. -
Question 91 of 203
91. Question
1 pointsA network administrator is setting up a device for two objectives. The first objective is to store frequently visited web content on the device so that the local users can access the content quickly. Another objective is to achieve a certain level of network security by hiding the internal IP addresses. Which device should the administrator set up?Correct
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Hint
A proxy server has the authority to act as another computer. A popular use for a proxy server is to act as storage or cache for web pages that are frequently accessed by devices on the internal network. In addition, a proxy server can effectively hide the IP addresses of internal hosts because all requests going out to the internet are sourced from the IP address of the proxy server. -
Question 92 of 203
92. Question
1 pointsA small company is setting up a web server to promote products on the internet. The company network administrator is searching for an online service that can provide the domain name and name resolution services. Which type of online service can provide such functions to the company?Correct
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Hint
An online DNS service can provide domain name registration and name resolution for the registered domain services. This service eliminates the need for setting up a fully functional DNS server in the small company. -
Question 93 of 203
93. Question
1 pointsWhen a wireless network in a small office is being set up, which type of IP addressing is typically used on the networked devices?Correct
Incorrect
Hint
When a wireless network in a small office is being set up, which type of IP addressing is typically used on the networked devices? -
Question 94 of 203
94. Question
1 pointsA company is deploying a wireless network in the distribution facility in a Boston suburb. The warehouse is quite large and it requires multiple access points to be used. Because some of the company devices still operate at 2.4GHz, the network administrator decides to deploy the 802.11g standard. Which channel assignments on the multiple access points will make sure that the wireless channels are not overlapping?Correct
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Hint
In the North America domain, 11 channels are allowed for 2.4GHz wireless networking. Among these 11 channels, the combination of channels 1, 6, and 11 are the only non-overlapping channel combination. -
Question 95 of 203
95. Question
1 pointsA support desk technician is asking a customer a series of questions about a problem connecting to the network. Which step of the troubleshooting process is the technician applying?Correct
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Hint
Before any solutions can be proposed or tested, the problem must first be identified. This is done by gathering information from the customer by asking questions and clarifying details of the problem. -
Question 96 of 203
96. Question
1 pointsA new computer workstation has been installed in a small office. The user of the workstation can print a document using a network printer on the LAN, but cannot access the Internet. What is a possible cause of the problem?Correct
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Hint
The fact that the workstation can print at a networked printer indicates that the TCP/IP stack is functional. However, that the workstation cannot communicate with external networks indicates that the most likely problem is the incorrect default gateway address. If the workstation is configured to obtain an IP address automatically, the DHCP server address does not to be configured. -
Question 97 of 203
97. Question
1 pointsWhat is a result when the DHCP servers are not operational in a network?Correct
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Hint
When workstations are configured with obtaining IP address automatically but DHCP servers are not available to respond to the requests, a workstation can assign itself an IP addresses from the 169.254.0.0/16 network. -
Question 98 of 203
98. Question
1 pointsA user complains to a technician that none of the apps that use a GPS are working properly. What should the technician do first if the GPS function is suspect?Correct
Incorrect
Hint
A global positioning system (GPS) is used for geographic location, navigation, and specialized search results. Both iOS and Android devices have a Location or Location services setting to control whether the GPS is turned on. The WiFi/GPS antenna may need to be replaced if the location service is turned on but GPS still does not work. -
Question 99 of 203
99. Question
1 pointsA teenager has asked the grandparents for a specific type of mobile technology. The grandparents do not remember the specific name of the device, but remember that the teenager wants to receive a cell phone call on it. Which technology is likely to be the one the teenager wants?Correct
Incorrect
Hint
A smart watch commonly has many of the same functions of a smart phone such as receiving/placing calls, playing online games, and using applications such as a calculator or geolocator. -
Question 100 of 203
100. Question
1 pointsA teenager is using a remote control unit to control a TV set. Which wireless technology is most likely being used?Correct
Incorrect
Hint
Infrared (IR) is a wireless connection technology. It can be used to control other IR-enabled devices remotely, such as a TV, set-top box, or audio equipment. -
Question 101 of 203
101. Question
1 pointsA sales representative returns to the office and connects the laptop to an external display device. The display device is powered on, but the laptop image is not showing on the display device. What are two things that should be checked? (Choose two.)Correct
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Hint
For an external display device to display a laptop screen, the video cable should be connected firmly on both ends. In addition, the laptop needs to send the video signal to the display device. -
Question 102 of 203
102. Question
1 pointsWhich mode would be best suited for a laptop that is displaying oversized images and icons?Correct
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Hint
Native resolution will provide the optimal resolution supported by the display on a laptop. -
Question 103 of 203
103. Question
1 pointsA user complains that the laptop display is flickering. Which two problems could cause this situation? (Choose two.)Correct
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Hint
The problem of a flickering laptop display is most likely caused by the image not refreshing fast enough or by a malfunctioning/damaged inverter. -
Question 104 of 203
104. Question
1 pointsThere is a shared laptop in the conference room of a company. One day an employee turns on the laptop to prepare for joining a videoconference. However, the image on the laptop display is pixilated. What should the user do first to correct the problem?Correct
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Hint
The native resolution would provide the best image display. In this scenario, the user should try the native resolution first and then adjust to other resolution options if needed. -
Question 105 of 203
105. Question
1 pointsA technician is called to work on a laser printer that prints vertical lines on every printed page. Which laser printer part should be checked first?Correct
Incorrect
Hint
A vertical line could be a sign of a faulty drum or a problem with the toner cartridge. The toner cartridge is the easiest one to test if it is faulty and can be reused later if it turns out to not be the problem. -
Question 106 of 203
106. Question
1 pointsA technician is called to troubleshoot a problem where a user claims that none of the print jobs from this morning have printed. The technician sees that there is only one printer installed in the device list and it is a network printer shared with other users. What should the technician check?Correct
Incorrect
Hint
A networked printer might have a backed up print queue caused by the printer being offline, out of paper, or a paper jam. There might also be a document stuck in the print queue causing all of the others after it to not print. Check the printer for any issues first then check the print queue and see if sending a different document to the top of the queue or canceling the document at the top of the queue frees up the printer. -
Question 107 of 203
107. Question
1 pointsWhat are two functions of hypervisors? (Choose two.)Correct
Incorrect
Hint
The hypervisor does not protect the hosting OS from malware. Neither does it allow sharing software across virtual machines. The hard drive of the supporting computer does not need to be partitioned to run virtual machines. The hypervisor creates and manages virtual machines on a host computer and allocates physical system resources to them. -
Question 108 of 203
108. Question
1 pointsA computer technician creates a virtual environment. Which security measure should the technician take for the virtual machine running Windows 10, if any?Correct
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Hint
Virtual machines are susceptible to the same security threats that a host computer is. All security measures that are recommended for a computer in a home or business environment should also be taken within the virtual environment. -
Question 109 of 203
109. Question
1 pointsWhich two minimum requirements should be met for a technician to enable Hyper-V on a Windows 10 computer? (Choose two.)Correct
Incorrect
Hint
Windows Hyper-V in Windows 10 has the following minimum requirements:- 64-bit operating system
- BIOS virtualization support and hardware enforced data execution prevention
- 4 GB RAM
- Windows 10 Enterprise, Pro, or Education editions
- CPU support for VM Monitor Mode Extension (VT-c on Intel CPUs)
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Question 110 of 203
110. Question
1 pointsA technician is setting up a new VM. How will internet connectivity be provided to the VM?Correct
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Hint
In creating a virtualized environment, the hypervisor creates a virtual NIC that works with the host physical NIC. It virtualizes the network resource to be shared with all VM virtual NICs in providing network connectivity. -
Question 111 of 203
111. Question
1 pointsWhich component would be required when deploying a virtual desktop to a corporate user?Correct
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Hint
A virtual desktop is one where the desktop and all applications are run from a server. A virtual desktop uses a virtual NIC. -
Question 112 of 203
112. Question
1 pointsWhat would a technician require in order to install a hypervisor on a client machine?Correct
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Hint
A hypervisor is used to create a virtual machine (VM). The hypervisor can be part of an operating system such as Windows Hyper-V or it can be downloaded from a virtualization vendor such as VMWare or Oracle. -
Question 113 of 203
113. Question
1 pointsWhich character of the Cloud model provides easy monitoring, controlling, reporting, and billing for both the provider and customers?Correct
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Hint
With measured service of the Cloud model, the resource usage can be easily monitored, controlled, reported, and billed to provide full visibility to both the Cloud service provider and customers. -
Question 114 of 203
114. Question
1 pointsA company uses cloud services and is setting up a new switch supplied by the cloud provider. Which cloud model is used by the company?Correct
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Hint
Whenever a company has an infrastructure device like a router or switch in the company cloud solution, the cloud model being used is IaaS. -
Question 115 of 203
115. Question
1 pointsA company owns servers for a particular corporate application. The servers are housed in an external data center. The company has an agreement with a cloud provider to spin up additional servers for the same application during peak usage. Which cloud model is the company using?Correct
Incorrect
Hint
A private cloud is a cloud-based service where the company manages the devices or applications within the cloud. They are just located away from the business at a provider site. If a company is using a public cloud, a provider manages the devices or the applications or both for the company. A hybrid cloud is a combination of two types of clouds, and a common practice is a private and public cloud combination. -
Question 116 of 203
116. Question
1 pointsA company has a few employees that are designers. The designers do not have the CAD application loaded on their local computer. Instead, the designers use a CAD application hosted by the application developer. Which type of virtualization is the company using?Correct
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Hint
Software as a Service (SaaS) is a cloud computing type that provides access to one or more applications through a server. This server is not owned or managed by the company using the application. -
Question 117 of 203
117. Question
1 pointsA professor is searching through a large box of unused cables and connectors in the classroom. As a test, the professor hands a ribbon cable to a student. The cable has 3, 40-pin connectors. The professor tells the student the cable connects to the motherboard and internal drives. What type of cable is the student holding?Correct
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Question 118 of 203
118. Question
1 pointsAfter continuous morning use, a computer suddenly reboots without the intervention of the user. What are the two most likely hardware parts that could cause this problem? (Choose two.)Correct
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Question 119 of 203
119. Question
1 pointsA user needs to connect to Cisco.com but does not know the IP address for this website. What type of server will translate the website name into an IP address?Correct
Incorrect
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Question 120 of 203
120. Question
1 pointsA technician is searching through a storage locker and finds a cloud-based network controller. What is the purpose of this device?Correct
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Question 121 of 203
121. Question
1 pointsA school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?Correct
Incorrect
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Question 122 of 203
122. Question
1 pointsA receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)Correct
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Question 123 of 203
123. Question
1 pointsWhen a co-worker steps into another office, the co-worker notices that the computer is making a loud clicking noise and asks about it. The technician is contacted to investigate. Which device should the technician check first?Correct
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Hint
If a hard drive makes repeated clicking or tapping sounds when the computer is idle, the hard drive is failing. Make a backup and replace the drive as soon as possible. Invalid boot disk errors and files that suddenly will not open are symptoms of hard drive issues. -
Question 124 of 203
124. Question
1 pointsA user reports that a drive is no longer there. The technician asks the user to demonstrate the problem. Within the application, the user demonstrates that the drive, that was present in the save options yesterday, is now no longer an option. What should the technician do to see if the drive is recognized by the operating system?Correct
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Question 125 of 203
125. Question
1 pointsA technician is working on a laptop and a key on the keyboard is not responding as it should. What is a possible solution for this situation?Correct
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Question 126 of 203
126. Question
1 pointsAn art appreciation college professor wants to apply for a technology grant to allow students to have a virtual tour of the Louvre Museum in Paris, France. Which mobile technology should the professor request to accomplish this goal?Correct
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Hint
A virtual reality (VR) headset can be used in a training situation for educational purposes such as touring a remote location, military training, or medical training. Gaming applications are also popular. A person wears a special headset that projects a slightly different image to each eye, allowing the image to be viewed in 3D. The person may also wear headphones and a microphone depending on the application. -
Question 127 of 203
127. Question
1 pointsIn setting up a small office network, the network administrator decides to assign private IP addresses dynamically to workstations and mobile devices. Which feature must be enabled on the company router in order for office devices to access the internet?Correct
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Hint
Network Address Translation (NAT) is the process used to convert private addresses to internet-routable addresses that allow office devices to access the intern