Category: IT-Essentials v7.0
1. What action should a technician avoid when dealing with a talkative customer? giving the customer a full minute to talk asking closed-ended questions to regain control of the conversation stepping in and attempting to refocus the customer asking social questions such as “How are you today?” 2. …
1. When a support technician is troubleshooting a security issue on a system, which action should the technician take just before documenting the findings and closing the ticket? Group of answer choices Ensure that all applications are working. Ask what the problem is that the customer is experiencing. …
1. A user presses the Recent Apps icon on an Android-based smartphone to see a list of recently used apps. What should the user do to remove an app from the list? Swipe the app up. Double tap on the app. Swipe the app down. Swipe the app …
1. Match the commands to the task. ping —> verifies basic connectivity to the targeted IP or host name nslookup —> verifies the successful name resolution of a host name tracert —> verifies the route taken by a packet ipconfig —> verifies the default gateway configured on a …
1. Which type of user account is created automatically during a Windows 8.1 installation? Remote Desktop user Guest Standard user Administrator 2. What term is used to describe a logical drive that can be formatted to store data? volume track sector partition cluster 3. What are two advantages …
1. What is a characteristic of a virtual machine on a PC? A virtual machine needs a physical network adapter to connect to the Internet. A virtual machine is not susceptible to threats and malicious attacks. A virtual machine runs its own operating system. The number of virtual …
1. What term is used to describe dual-sided printing? duplex printing spooling IR printing buffering 2. What is the first action that should be taken when performing preventive maintenance on a printer? Remove the paper from the printer paper tray. Disconnect the printer from the power source. Clean …
1. Which type of laptop display has components that may contain mercury and use either a CCFL or LED backlight? plasma OLED LCD LED 2. A technician is trying to determine the cause of a laptop problem. Which of the listed activities is an example of the technician …
1. A technician wishes to update the NIC driver for a computer. What is the best location for finding new drivers for the NIC? Windows Update the website for the manufacturer of the NIC the installation media that came with the NIC the website for Microsoft the installation …
1. What are two common media used in networks? (Choose two.) copper nylon water fiber wood 2. Fill in the blank. The technology that allows a switch to deliver power to a device like an IP phone or an access point through the data cable is known as …
