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IT Essentials (Version 8.0) Chapter 11 Exam Answers
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Question 1 of 45
1. Question
1 pointsA technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?Correct
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Hint
Possible causes for the error shown are: (1) Media that does not have an operating system is in a drive. (2) The boot order is not set correctly in the BIOS. (3) The hard drive is not detected or the jumpers are not set correctly. (4) The hard drive does not have an operating system installed. (5) The MBR is corrupted. (6) The computer has a boot sector virus. (7) The hard drive is failing. -
Question 2 of 45
2. Question
1 pointsWhich three levels of RAID are supported by Windows 10 Pro? (Choose three.)Correct
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Hint
Windows 10 Pro supports RAID levels 0 (Spanned), 1 (Mirrored), and 5 (Stripping with Parity). -
Question 3 of 45
3. Question
1 pointsA technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?Correct
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Hint
By installing the application again, the link in the registry should work. When you uninstall the application, the uninstall process should remove the registry entries. -
Question 4 of 45
4. Question
1 pointsWhich question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?Correct
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Hint
Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem. -
Question 5 of 45
5. Question
1 pointsA technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?Correct
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Hint
Typically, once the operating system has been installed, the computer boots from the hard disk all the time. To boot from an optical drive, the boot sequence needs to be modified. Changing the BIOS password, flashing the BIOS, and changing the clock speed have no effect on loading installation files from the optical drive. -
Question 6 of 45
6. Question
1 pointsA technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?Correct
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Hint
ASR is used to recover the operating system when it is totally corrupt and will not boot. Regedit is a registry editor whereas Fixmbr and Fixboot are command line utilities that can be used to repair corrupt boot records. SFC is used to check the integrity of any system files that may have been corrupted and repair them. -
Question 7 of 45
7. Question
1 pointsA technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?Correct
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Hint
The Windows indexing service is used to speed up file searches. A slow search may be the result of either the index service not running or not indexing the correct location. -
Question 8 of 45
8. Question
1 pointsA Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?Correct
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Hint
The error messages are difficult to read so the best solution is to first try to disable the auto restart function by accessing the Advanced Startup menu before the OS loads. Then the error messages can be read and further action taken to resolve the rebooting problem. -
Question 9 of 45
9. Question
1 pointsA user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?Correct
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Hint
Backing up important files is the first step in protecting existing data. After backing up, running chkdsk will allow the technician to determine if there are bad sectors on the hard drive, without losing any data. -
Question 10 of 45
10. Question
1 pointsA company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?Correct
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Hint
The functions of the listed commands are as follows: runas – runs a program or tool with different permissions rstrui – starts the System Restore utility gpresult – displays group policy settings gpupdate – refreshes group policy settings tasklist – displays currently running applications -
Question 11 of 45
11. Question
1 pointsA user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?Correct
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Hint
The permission setting should have been Change or Full Control. The Read permission does not allow edited files to be saved. -
Question 12 of 45
12. Question
1 pointsA user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?Correct
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Hint
These error messages indicate that the workstation cannot detect the hard drive as a bootable device. One possible cause is that the MBR/GPT on the hard drive is corrupted so that the workstation cannot locate a valid partition that holds the necessary codes to start booting. -
Question 13 of 45
13. Question
1 pointsA technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?Correct
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Hint
The Windows Startup Repair option can be used once the system is in recovery mode to fix common boot issues. Common boot problems that can be addressed by Statup Repair are repairing the MBR, repairing the boot sector, and adding missing Windows installations to the Boot Configuration Database (BCD). -
Question 14 of 45
14. Question
1 pointsA user of a Windows 10 PC wants to automatically sync the user profile across various Windows 10 devices that the user owns. How can the user accomplish this?Correct
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Hint
A Microsoft account is required to sync data between devices, to access OneDrive, and to work with parental controls of the Child account. It allows access to Microsoft cloud services and syncs desktop settings and profiles across multiple devices. For this to occur, all devices must be signed in with the same Microsoft account. -
Question 15 of 45
15. Question
1 pointsA technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window. Which command can the technician run, as an administrator at a command prompt, to terminate the Internet Explorer process that has hung?Correct
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Hint
The taskkill command can be used to end processes and services. The switch /im refers to the ImageName to end a task by PID or image name respectively. The switch /f terminates the process without any user notification. This is useful because it will terminate the hung process even if it is displaying a dialogue box. -
Question 16 of 45
16. Question
1 pointsA technician wishes to create a dynamic volume on a Windows 10 PC that has two physical hard drives. The technician wants to achieve maximum write performance with data fault tolerance. What type of dynamic volume should be created to achieve this?Correct
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Hint
Mirroring is a type of RAID (RAID 1) that uses two hard disks to protect a single disk against failure. Because data is written to both disks, it can be read from both disks, thus improving the read speed performance. -
Question 17 of 45
17. Question
1 pointsA user wishes to view an ISO disk image file on a Windows 10 Pro PC. How can this be done?Correct
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Hint
An ISO image can be mounted in Windows 10. Use File Explorer, to locate the ISO file, then select the Manage menu under Disk Image tools, and then select Mount. -
Question 18 of 45
18. Question
1 pointsWhich file sharing mechanism is included with Microsoft Windows 10 to provide simple file sharing via Wi-Fi and Bluetooth?Correct
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Hint
Nearby Sharing is included in Microsoft Windows 10 to provide simple file sharing with the ability to share content with a nearby device using both Wi-Fi and Bluetooth. -
Question 19 of 45
19. Question
1 pointsWhich feature is included with both macOS and Apple iOS to establish a Wi-Fi direct connection between devices to simplify file transfer?Correct
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Hint
AirDrop was included in both macOS and Apple iOS to provide simple file sharing via a Wi-Fi direct connection between devices. -
Question 20 of 45
20. Question
1 pointsA computer technician is attempting to modify settings in the Network Adapter > Properties > Advanced tab > Speed and Duplex. What is a possible effect (or impact) if this option is configured incorrectly?Correct
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Hint
Network card properties are configured in the Advanced tab of the adapter properties window. The Advanced tab provides configuration of features such as Speed & Duplex, QoS, Wake-on LAN, and more. -
Question 21 of 45
21. Question
1 pointsA company is implementing a wireless network and using wireless devices as part of the corporate environment. Which two server-based authentication methods should the company consider in the wireless network design? (Choose two.)Correct
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Hint
RADIUS and TACACS require a server that would authenticate wired/wireless devices as well as users. -
Question 22 of 45
22. Question
1 pointsA user tries to install an application on a Windows 10 Pro PC but it fails. The user tries to uninstall the application but it fails to uninstall. What option can be used to address this issue without loss of data or applications?Correct
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Question 23 of 45
23. Question
1 pointsA technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?Correct
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Question 24 of 45
24. Question
1 pointsA technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?Correct
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Question 25 of 45
25. Question
1 pointsA Windows 10 computer suddenly started experiencing network connectivity issues after the latest Windows updates completed a week ago. What option can be used to address this issue without loss of data or applications?Correct
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Question 26 of 45
26. Question
1 pointsA client installed a new driver for a device three weeks ago; however, this driver is causing the system to freeze occasionally and the client wishes to revert back to the old driver. What option can be used to address this issue without loss of data or applications?Correct
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Question 27 of 45
27. Question
1 pointsA technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?Correct
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Question 28 of 45
28. Question
1 pointsA technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?Correct
Incorrect
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Question 29 of 45
29. Question
1 pointsA technician is working on a Windows 10 PC that keeps freezing occasionally after a driver update. System restore has been turned off. What option can be used to address this issue without loss of data or applications?Correct
Incorrect
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Question 30 of 45
30. Question
1 pointsA technician is troubleshooting a Windows 10 PC that will not do any windows updates automatically or manually. What option can be used to address this issue without loss of data or applications?Correct
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Question 31 of 45
31. Question
1 pointsA user is trying to create a new Windows directory for storing files related to a new project. What is the best Windows command to select to do the job?Correct
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Question 32 of 45
32. Question
1 pointsA user has to shutdown several remote computers one at a time. What is the best Windows command to select to do the job?Correct
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Question 33 of 45
33. Question
1 pointsA user has an important file that is used in many projects and needs to move that file to a different Windows directory while maintaining it in the current location. What is the best Windows command to select to do the job?Correct
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Question 34 of 45
34. Question
1 pointsA user needs to display a list of current processes running on a local or a remote computer. What is the best Windows command to select to do the job?Correct
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Question 35 of 45
35. Question
1 pointsA user has just installed a new hard drive into the PC and needs to prepare it to store Windows files. What is the best Windows command to select to do the job?Correct
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Question 36 of 45
36. Question
1 pointsA user is experiencing issues with system startup and with failing to open some files. The user wants to determine the source of any hard drive issues. What is the best Windows command to select to do the job?Correct
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Question 37 of 45
37. Question
1 pointsA user suspects someone has hacked into the PC and wants to verify activity on the PC by displaying all active TCP connections to the PC. What is the best Windows command to select to do the job?Correct
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Question 38 of 45
38. Question
1 pointsA user is looking for a file but can not find it in the Document folder. The user wants to move to the Download directory to check there. What is the best Windows command to select to do the job?Correct
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Question 39 of 45
39. Question
1 pointsA user is troubleshooting a connectivity issue from the PC to a web server and wants to see a list of the traffic stops between the PC and the web server. What is the best Windows command to select to do the job?Correct
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Question 40 of 45
40. Question
1 pointsA user is reorganizing files within different directories to accommodate new projects and needs to relocate a file from one Windows directory to another one. What is the best Windows command to select to do the job?Correct
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Question 41 of 45
41. Question
1 pointsMatch the folders in a 32-bit Windows 10 PC to their description. (Not all options are used.)Correct
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Question 42 of 45
42. Question
1 pointsMatch the categories in the Windows 10 Control Panel to the function.Correct
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Question 43 of 45
43. Question
1 pointsMatch the Internet Options to the descriptions used to configure Microsoft Internet Explorer. (Not all options are used.)Correct
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Question 44 of 45
44. Question
1 pointsMatch the Windows 10 Registry key with its description. (Not all options are used.)Correct
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Question 45 of 45
45. Question
1 pointsMatch the message types in the Windows 10 Event Viewer with their description. (Not all options are used.)Correct
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