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IT Essentials (Version 8.0) Chapter 7 Exam Answers
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Question 1 of 52
1. Question
1 pointsTo clean laptops, which two products are recommended? (Choose two.)Correct
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Hint
To clean a laptop computer, mild substances and lint-free cloths are required. Cleaners should be nonabrasive. Otherwise they can damage the laptop components. -
Question 2 of 52
2. Question
1 pointsWhat are three common input devices found on laptops? (Choose three.)Correct
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Hint
Touchpads, fingerprint readers, and web cameras are common devices on modern laptops. An external monitor is an output device. While a PS/2 keyboard is an input device, it is not commonly used with laptops. An AC power connector provides a method to recharge the battery, but provides no data input to the laptop.? -
Question 3 of 52
3. Question
1 pointsWhich two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)Correct
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Hint
Laptop CPUs are designed to use less power and generate less heat than desktop CPUs. -
Question 4 of 52
4. Question
1 pointsA technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)Correct
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Hint
Routine preventive maintenance includes the cleaning of parts that can get dirty with everyday use. Internal components are not required to be cleaned as often as external parts. Nonabrasive cleaners should be used to ensure that no damage is caused to laptop components. -
Question 5 of 52
5. Question
1 pointsWhat are two methods typically used on a mobile device to provide internet connectivity? (Choose two.)Correct
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Hint
Mobile devices commonly use Wi-Fi and cellular to connect to the internet. The cellular connection uses the cellular data network for a fee. The Wi-Fi connection uses an 802.11 wireless network in the area to connect to the internet. -
Question 6 of 52
6. Question
1 pointsA customer brings a laptop into a computer repair shop. The technician can tell that the laptop is powered on by the power light, but nothing displays on the screen. What are two possible issues that could cause this symptom? (Choose two.)Correct
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Hint
A dark screen on a laptop when the display is up and the laptop is powered on could happen because the laptop is in sleep mode. Tap a key to see if that is the case. If that does not work, remove the battery and AC power cord, then reinstall the battery and attach the power cord and try powering on again. The problem could also be a dirty or damaged screen cutoff switch. Use the repair manual to locate and clean or replace the switch. -
Question 7 of 52
7. Question
1 pointsWhich type of RAM modules are designed for the space limitations of laptops?Correct
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Hint
SRAM is not used for desktops or laptops as a RAM module, but as L1 cache inside the CPU. SIMMs were replaced by DIMMs on desktops as RAM modules. -
Question 8 of 52
8. Question
1 pointsWhat is a design consideration for mobile CPUs used in laptops compared with desktop CPUs?Correct
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Hint
Laptop CPUs are designed to generate less heat and therefore require smaller cooling mechanisms than their desktop counterparts. -
Question 9 of 52
9. Question
1 pointsWhich protocol can be used to transfer messages from an email server to an email client?Correct
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Hint
SMTP is used to send mail from the client to the server but POP3 is used to download mail from the server to the client. HTTP and SNMP are protocols that are unrelated to email. -
Question 10 of 52
10. Question
1 pointsWhat is a characteristic of laptop motherboards?Correct
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Hint
Laptop motherboards are proprietary and vary based on the manufacturer. Laptop motherboards and desktop motherboards are designed differently and are not compatible. Components that are used on a desktop motherboard generally cannot be used on a laptop motherboard. -
Question 11 of 52
11. Question
1 pointsWhat device setting is used to share the cellular WAN connection of a phone in order to allow other devices to connect to the Internet?Correct
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Hint
The mobile hotspot setting is used to share an Internet connection on a mobile phone with other devices. -
Question 12 of 52
12. Question
1 pointsWhich laptop component is commonly found in the laptop lid?Correct
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Hint
The laptop lid commonly contains the screen, webcam, microphone, and Wi-Fi antenna. -
Question 13 of 52
13. Question
1 pointsWhat is the purpose of a digitizer in a mobile device?Correct
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Hint
Digitizers are used in mobile device touchscreens. The digitizer converts user touch actions such as a swipe or tap into an input digital signal. -
Question 14 of 52
14. Question
1 pointsWhat type of backlight is used in an LED display?Correct
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Hint
Light-emitting diode (LED) displays use an LED backlight to illuminate pixels on the screen. In contrast, liquid crystal displays (LCDs) use either an LED or cold cathode fluorescent lamp (CCFL) backlight. Organic LEDs (OLEDs) do not use a backlight. -
Question 15 of 52
15. Question
1 pointsWhere is an integrated microphone normally located on a laptop?Correct
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Hint
A laptop webcam, microphone, and wireless antenna are commonly located in the top of the display. -
Question 16 of 52
16. Question
1 pointsWhich ACPI state turns the CPU and RAM off and copies the contents of RAM to a temporary file on the hard disk?Correct
Incorrect
Hint
The Advanced Configuration and Power Interface (ACPI) standard provides support for power states that are very important to mobile devices such as laptops. S0 – The computer is on and CPU running. S1 – CPU and RAM have power, but unused devices are powered down. S2 – CPU is off; RAM is refreshed. S3 – CPU is off; RAM is set to a slow refresh rate. S4 – CPU and RAM are off (and RAM contents saved to a temp file). S5 – The computer is off. -
Question 17 of 52
17. Question
1 pointsWhat could be used in conjunction with a laptop in order to read flash media?Correct
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Hint
A flash card reader (sometimes simply called a card reader) accepts a variety of flash card types and commonly attaches to a USB port. -
Question 18 of 52
18. Question
1 pointsWhich step would be important in the removal of laptop memory?Correct
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Hint
Memory modules have a clip on either end that holds the SODIMM securely in the slot. Press outward on both clips to release the memory module from the slot. -
Question 19 of 52
19. Question
1 pointsWhich laptop component would be considered an FRU?Correct
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Hint
A field-replaceable unit (FRU), such as a motherboard, display, keyboard, or touchpad, commonly requires some technical skill to install. RAM and a battery are considered to be customer-replaceable units (CRUs). -
Question 20 of 52
20. Question
1 pointsWhich characteristic should be considered when a replacement mobile device battery is being selected?Correct
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Hint
A replacement battery must meet or exceed the specifications of the mobile device manufacturer and have the same form factor. -
Question 21 of 52
21. Question
1 pointsWhich specialized mobile device is commonly used with VR and AR?Correct
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Hint
Virtual reality (VR) provides an immersive experience replacing the real world; augmented reality (AR) uses an overlay of digital elements into the real world. Headsets are commonly used with both VR and AR technologies. -
Question 22 of 52
22. Question
1 pointsWhich cellular technology supports speeds up to 20 Gbps?Correct
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Hint
Cellular technology standards are 1G, 2G, 3G, 4G, LTE, and 5G. 5G technology supports speeds up to 20 Gbps and is more efficient. -
Question 23 of 52
23. Question
1 pointstechnician is configuring a device and the device shows that it is pairing. Which mobile technology is being used?Correct
Incorrect
Hint
In order to configure two Bluetooth devices, the devices must connect to one another by pairing with one another. This may require a PIN or passkey as part of the process. -
Question 24 of 52
24. Question
1 pointsWhich app is used to synchronize data to an iOS-based mobile device?Correct
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Hint
iOS devices can synchronize apps, music, video or books using the iTunes app. -
Question 25 of 52
25. Question
1 pointsA technician has been called on site to help a user who has a laptop problem. At which point should the technician look online for additional possible solutions to a laptop problem?Correct
Incorrect
Hint
The steps of the troubleshooting process are as follows: Identify the problem. Establish a theory of probable cause. Test the theory to determine the cause. Establish a plan of action to resolve the problem and implement the solution. Verify full system functionality and, if applicable, implement preventive measures. Document findings, actions, and outcomes. It is during step 4 that if no solution is achieved in the previous step that a technicians needs further research. -
Question 26 of 52
26. Question
1 pointsAn employee wants to include pictures and documents when sending email messages on a mobile device. What technology allows this task to be accomplished?Correct
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Question 27 of 52
27. Question
1 pointsA lawyer wants to give a laptop the ability to connect to the internet through the cellular network. What technology allows this task to be accomplished?Correct
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Question 28 of 52
28. Question
1 pointsA lawyer wants to enable a smartphone to be used as a hands-free device. What technology allows this task to be accomplished?Correct
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Question 29 of 52
29. Question
1 pointsA doctor wants to use a cell phone for entertainment without connecting to any networks. What technology allows this task to be accomplished?Correct
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Question 30 of 52
30. Question
1 pointsA doctor wants to make a backup copy of all of the data on a mobile device. What technology allows this task to be accomplished?Correct
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Question 31 of 52
31. Question
1 pointsA student wants to make a backup copy of all of the data on a mobile device. What technology allows this task to be accomplished?Correct
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Question 32 of 52
32. Question
1 pointsA student wants to make mobile phone calls over a wireless data network based on 802.11 technology. What technology allows this task to be accomplished?Correct
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Question 33 of 52
33. Question
1 pointsA salesperson wants to make mobile phone calls over a wireless data network based on 802.11 technology. What technology allows this task to be accomplished?Correct
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Question 34 of 52
34. Question
1 pointsA salesperson wants to embed the location on a digital photograph to record where it was taken. What technology allows this task to be accomplished?Correct
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Question 35 of 52
35. Question
1 pointsA manager wants to have a laptop with touchscreen capabilities. What technology allows this task to be accomplished?Correct
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Question 36 of 52
36. Question
1 pointsA student wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 37 of 52
37. Question
1 pointsAn employee wants to find an alternate route home because the usual route is blocked by an accident. What technology, product, or setting allows this task to be accomplished?Correct
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Question 38 of 52
38. Question
1 pointsA salesperson wants to embed geographical location metadata onto various media such as photographs and videos. What technology, product, or setting allows this task to be accomplished?Correct
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Question 39 of 52
39. Question
1 pointsA lawyer wants to give a laptop the ability to access the internet through a cellular network. What technology, product, or setting allows this task to be accomplished?Correct
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Question 40 of 52
40. Question
1 pointsA manager wants to purchase a specialized mobile device for a new VR game. What technology, product, or setting allows this task to be accomplished?Correct
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Question 41 of 52
41. Question
1 pointsAn executive wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?Correct
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Question 42 of 52
42. Question
1 pointsAn analyst wants to communicate with the company while exercising and be able to track personal physical activity. What technology, product, or setting allows this task to be accomplished?Correct
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Question 43 of 52
43. Question
1 pointsA student wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?Correct
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Question 44 of 52
44. Question
1 pointsAn employee wants to pay for a product just by tapping a smartphone on a sensor. What technology, product, or setting allows this task to be accomplished?Correct
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Question 45 of 52
45. Question
1 pointsA salesperson wants to embed geographical location metadata onto various media such as photographs and videos. What technology, product, or setting allows this task to be accomplished?Correct
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Question 46 of 52
46. Question
1 pointsA technician is working on a laptop and the GPS is not functioning. What is a probable cause for this situation?Correct
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Question 47 of 52
47. Question
1 pointsA technician is troubleshooting a laptop with an unresponsive touchscreen. What could be the probable cause?Correct
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Question 48 of 52
48. Question
1 pointsA technician working on a cell phone must provide documentation regarding the phone. Where would the technician find the IMSI information?Correct
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Question 49 of 52
49. Question
1 pointsA technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?Correct
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Question 50 of 52
50. Question
1 pointsAn entrepreneur is opening a computer store in a small town and wants to display a few laptops in the store, but is concerned about security. What physical laptop feature might assist in addressing this issue?Correct
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Question 51 of 52
51. Question
1 pointsA technician is working on a laptop and an app is not loading. What is a probable cause for this situation?Correct
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Question 52 of 52
52. Question
1 pointsA technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?Correct
Incorrect
Thank you for this – Just a random depressed grade 11.