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IT Essentials (Version 7.0) Chapters 10-11 Checkpoint #4 Test Online
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Question 1 of 33
1. Question
1 pointsA user wishes to upgrade a PC to Windows 10 from a PC that is running a 32-bit version of Windows 7. Which two editions of Windows 10 will support this upgrade? (Choose two).Correct
Incorrect
Hint
Windows Home, Windows XP, and Windows Vista are not supported in the upgrade path to Windows 10. The 64-bit version of Windows 10 Enterprise cannot be downgraded to Windows 10. -
Question 2 of 33
2. Question
1 pointsA user in a corporate environment is reporting that a Windows computer used by part-time employees is running slowly after a Windows update. Which two actions should a technician take to help in this situation? (Choose two.)Correct
Incorrect
Hint
The Windows Disk Cleanup tool searches for files that might not be used or needed, such as .tmp files, that would free up drive space. Disabling unneeded processes closes applications and processes that are not currently being used, thus freeing up hard drive space and memory for faster performance. -
Question 3 of 33
3. Question
1 pointsA user of a Windows 10 PC wants to automatically sync the user profile across various Windows 10 devices that the user owns. How can the user accomplish this?Correct
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Hint
A Microsoft account is required to sync data between devices, to access OneDrive, and to work with parental controls of the Child account. It allows access to Microsoft cloud services and syncs desktop settings and profiles across multiple devices. For this to occur, all devices must be signed in with the same Microsoft account. -
Question 4 of 33
4. Question
1 pointsA technician wishes to prepare the computers in the network for disaster recovery. The network consists of a variety of desktops and laptops from different vendors. All the computers are running either a 32-bit version of Windows 10 Pro or a 64-bit version of Windows 10 Pro. How would the technician prepare the recovery media?Correct
Incorrect
Hint
All the PCs are from different vendors and thus have dissimilar hardware configurations. Furthermore, all the PCs have a variety of 32-bit Windows 10 and 64-bit Windows 10. Because the PCs have different versions of the OS and dissimilar hardware, you cannot use the same image on all the PCs . In order to use a single image, Sysprep must be used to strip out machine specific information like the SID, and all PCs must have the same hardware configuration and the same version of the Windows operating system. -
Question 5 of 33
5. Question
1 pointsA user is trying to share a printer attached to a Windows 10 PC but is unable to do so. What account should be used to do that?Correct
Incorrect
Hint
The administrator account must be used to share a local printer on a network. -
Question 6 of 33
6. Question
1 pointsA technician changes the length of the local user password to five characters using the Local Security Policy snap-in. The technician tries to create a password of “dave” for the local user account of “dave” but it fails because of the Windows 10 password complexity requirements. Which password would meet the requirements?Correct
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Hint
Password complexity rules would dictate that the password must not use the username within the password, and must have a combination of six upper/lower case alpha-numeric and non-alpha-numeric characters. -
Question 7 of 33
7. Question
1 pointsA technician uses Microsoft Deployment Image Servicing and Management (DISM) tool to create a Windows image file on one of the workstations running Windows 10. When the technician tries to clone another workstation with the image file, the workstation exhibits network connectivity issues on completion. What could cause this?Correct
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Hint
The technician must use Sysprep to clean up the local specific configuration, such as the SID, otherwise the cloned systems will not work properly. -
Question 8 of 33
8. Question
1 pointsA technician wishes to view all the processes that are running for the active user on a Windows 10 PC. What option must be selected on the Windows Task Manager in order to do this?Correct
Incorrect
Hint
The Users tab in the task manager can be used to see all the processes that are running under the current active user. -
Question 9 of 33
9. Question
1 pointsA technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window. Which command can the technician run, as an administrator at a command prompt, to terminate the Internet Explorer process that has hung?Correct
Incorrect
Hint
The taskkill command can be used to end processes and services. The switch /im refers to the ImageName to end a task by PID or image name respectively. The switch /f terminates the process without any user notification. This is useful because it will terminate the hung process even if it is displaying a dialogue box. -
Question 10 of 33
10. Question
1 pointsA technician is troubleshooting a Windows 10 PC that is taking a long time to start up. The technician needs to identify which user applications are causing the greatest delay in the startup of the PC. Which tool should the technician use?Correct
Incorrect
Hint
The Startup tab in the Task Manager can be used to examine which processes are loaded at startup and can be used to identify the application causing the startup delay. -
Question 11 of 33
11. Question
1 pointsA user is trying to install a new application on a Windows 10 PC but the application fails to install fully. The user tries to uninstall the application but fails to uninstall it. What can the user do to remove the application from the PC without affecting existing applications and data?Correct
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Hint
System Restore is used to reset the system configuration to an earlier point in time and can be used to reverse changes made when installing an application or device driver. -
Question 12 of 33
12. Question
1 pointsA technician is troubleshooting a computer that has two monitors attached. The technician wants to disable one of them to see if that changes the symptoms exhibited. Which Windows tool would the technician use to disable the monitor?Correct
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Hint
An installed device can be disabled through Device Manager. To disable a device in Device Manager, expand the particular category, such as Monitors, right-click on the monitor, select the Disable Device option. -
Question 13 of 33
13. Question
1 pointsThe IT department has just purchased 15 wireless access points in order to provide full wireless coverage for all 100 employees within the company and is looking to deploy the most secure and scalable wireless implementation. Which open source authentication method would perform authentication on behalf of all 15 wireless network devices?Correct
Incorrect
Hint
RADIUS and TACACS+ both use a separate server that performs authentication on behalf of network devices. However, RADIUS is an open standard and provides greater compatibility. -
Question 14 of 33
14. Question
1 pointsAn administrator calls the help desk with the following situation. “I need to make changes to a file. I can open it but I am unable to make changes.” What advice should the help desk agent give to the caller?Correct
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Question 15 of 33
15. Question
1 pointsAn administrator calls the help desk with the following situation. “I need to use an application that is not supported by Windows on my PC.” What advice should the help desk agent give to the caller?Correct
Incorrect
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Question 16 of 33
16. Question
1 pointsA manager calls the help desk with the following situation. “I need to use an application that is not supported by Windows on my PC.” What advice should the help desk agent give to the caller?Correct
Incorrect
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Question 17 of 33
17. Question
1 pointsA manager calls the help desk with the following situation. “I need to be able to view and download files but not delete them.” What advice should the help desk agent give to the caller?Correct
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Question 18 of 33
18. Question
1 pointsA manager calls the help desk with the following situation. “Many employees leave their desks for extended periods of time with their PCs still logged in and unlocked.” What advice should the help desk agent give to the caller?Correct
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Question 19 of 33
19. Question
1 pointsA manager calls the help desk with the following situation. “What can be done to improve the printing performance of the departmental laser printer?” What advice should the help desk agent give to the caller?Correct
Incorrect
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Question 20 of 33
20. Question
1 pointsAn IT support person calls the help desk with the following situation. “What can be done to improve the printing performance of the departmental laser printer?” What advice should the help desk agent give to the caller?Correct
Incorrect
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Question 21 of 33
21. Question
1 pointsAn IT support person calls the help desk with the following situation. “I need to add a new printer but I can’t see it on the list of available printers.” What advice should the help desk agent give to the caller?Correct
Incorrect
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Question 22 of 33
22. Question
1 pointsAn IT support person calls the help desk with the following situation. “I added a new PC to my LAN. I can ping other devices on my LAN but not any remote devices.” What advice should the help desk agent give to the caller?Correct
Incorrect
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Question 23 of 33
23. Question
1 pointsA technician calls the help desk with the following situation. “I am trying to save a file to my RAID drive but my system cannot find it.” What advice should the help desk agent give to the caller?Correct
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Question 24 of 33
24. Question
1 pointsA user needs to display a list of current processes running on a local or a remote computer. What is the best Windows command to select to do the job?Correct
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Question 25 of 33
25. Question
1 pointsA user sees an unfamiliar IP address in the web server log file and wants to verify the organization that owns the IP address. What is the best Windows command to select to do the job?Correct
Incorrect
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Question 26 of 33
26. Question
1 pointsA user has deleted all the files from a directory and wants to remove the empty directory. What is the best Windows command to select to do the job?Correct
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Question 27 of 33
27. Question
1 pointsA user notices errors for some Windows operations and suspects that some system files might be corrupted. The user wants to scan and verify the integrity of all system files and replace corrupted files with correct versions. What is the best Windows command to select to do the job?Correct
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Question 28 of 33
28. Question
1 pointsA user wants to copy a group of files from one Windows directory to another. What is the best Windows command to select to do the job?Correct
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Question 29 of 33
29. Question
1 pointsA user wants to end one or more processes on a PC based on process ID or image name. What is the best Windows command to select to do the job?Correct
Incorrect
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Question 30 of 33
30. Question
1 pointsA user needs to manage the drives, disks, partitions, volumes, and virtual drives of a PC. What is the best Windows command to select to do the job?Correct
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Question 31 of 33
31. Question
1 pointsA user has been told by the systems administrator that the group policy settings for user workstations are modified. The user has been asked to synchronize the workstation with the new settings. What is the best Windows command to select to do the job?Correct
Incorrect
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Question 32 of 33
32. Question
1 pointsA user sees an unfamiliar IP address in the web server log file and wants to verify the organization that owns the IP address. What is the best Windows command to select to do the job?Correct
Incorrect
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Question 33 of 33
33. Question
1 pointsA user is trying to create a new Windows directory for storing files related to a new project. What is the best Windows command to select to do the job?Correct
Incorrect