Identify the Problem | Probable Causes | Possible Solutions |
---|---|---|
An application document does not print. | There is a document error in the print queue. | Manage the print jobs by canceling the document from the print queue and print again. |
Printer cannot be added or there is a print spooler error. | The printer service is stopped or not working properly. | Start the print spooler and if necessary reboot the computer. |
Printer jobs are sent to the print queue but are not printed. | The printer has been installed on the wrong port. | Use printer properties and settings to configure the printer port. |
Print queue is functioning properly, but the printer does not print. | There is a bad cable connection. | Check for bent pins on the printer cable and check the printer cable connections to the printer and computer. |
The printer is in standby. | Manually resume printer from standby, or power cycle the printer. | |
The printer has an error such as out of paper, out of toner, or paper jam. | Check the printer status and correct any errors. | |
Printer is printing unknown characters or does not print a test page. | Wrong or outdated printer driver is installed. | Uninstall the current print driver and install the correct print driver. |
Printer prints unknown characters or does not print anything. | Printer may be plugged into a UPS. | Plug the printer directly into the wall outlet or surge protector. |
Incorrect print driver installed. | Uninstall incorrect print driver and install correct driver. | |
Printer cables are loose. | Secure printer cables. | |
No paper in printer. | Add paper to the printer. | |
Paper jams when printing. | Printer is dirty. | Clean the printer. |
The wrong paper type is being used. | Replace paper with the manufacturer’s recommended paper type. | |
Humidity causes the paper to stick together. | Insert new paper in the paper tray. | |
The print jobs are faded. | The toner cartridge is low. | Replace the toner cartridge. |
The toner cartridge is defective. | Replace the toner cartridge. | |
The paper is incompatible with the printer. | Replace the paper. | |
The toner is not fusing to the paper. | The toner cartridge is empty. | Replace the toner cartridge. |
Toner cartridge is defective. | Replace the toner cartridge. | |
The paper is incompatible with the printer. | Replace the paper. | |
The paper is creased after printing. | The paper is defective. | Remove the paper from printer, check for defects, and replace. |
The paper is loaded incorrectly. | Remove, align, and replace the paper. | |
The paper is not being fed into the printer. | The paper is wrinkled. | Remove the wrinkled paper from print tray. |
Printer set to print to a different paper size than currently loaded. | Change paper size in print settings. | |
User receives a “Document failed to print” message. | A cable is loose or disconnected. | Check and reconnect the Parallel, USB, or power cable. |
A printer is no longer shared. | Configure the printer for sharing. | |
User receives an “Access Denied” message when trying to install a printer. | User does not have administrative or power user privileges. | Log out and log in as an administrator or power user. |
Printer is printing incorrect colors. | Print cartridge is empty. | Replace the printer cartridge. |
Print cartridge is defective. | Replace the printer cartridge. | |
Incorrect cartridge installed. | Replace the printer cartridge. | |
Print heads need to be cleaned and calibrated. | Clean and calibrate the printer using the supplied software. | |
The printer is printing blank pages. | The printer is out of ink or toner. | Replace the ink or toner cartridge. |
The print head is clogged. | Replace the ink cartridge. | |
The corona wire has failed. | Replace the corona wire. | |
The high voltage power supply has failed. | Replace the high voltage power supply. | |
The printer display has no image. | The printer is not turned on. | Turn on the printer. |
The contrast of the screen is set too low. | Increase the screen contrast. | |
The display is broken. | Replace the display. |
8.5.8.2 Common Problems and Solutions for Printers
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