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IT Essentials (Version 7.0) Chapters 7-8 Checkpoint #3 Test Online
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Question 1 of 31
1. Question
1 pointsA user got a Bluetooth headset as a gift but cannot make it work with a smartphone. The user visits the service desk for help. What are two things that the technician should show the user? (Choose two.)Correct
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Hint
When a mobile device cannot connect to a Bluetooth device, a user should check to verify that Bluetooth is turned on, that the Bluetooth device is paired with the mobile device, and that the mobile device is within range. -
Question 2 of 31
2. Question
1 pointsA user visits the service desk and complains of a swollen smartphone battery. What are three possible causes for the problem? (Choose three.)Correct
Incorrect
Hint
A swollen smartphone battery could have several causes, including being overcharged, being charged with an incompatible charger, or the battery itself could be defective. -
Question 3 of 31
3. Question
1 pointsA user in a law firm has a locally attached laser printer. The user wants to make it available to other office workers. What are two disadvantages of sharing a locally attached printer? (Choose two.)Correct
Incorrect
Hint
The computer sharing the printer uses its own resources to manage the print jobs coming to the printer. If the computer user on the desktop is working at the same time as a user on the network is printing, the desktop computer user might notice a performance slowdown. In addition, the printer is not available to others if the user reboots or powers off the computer connected to the shared printer. -
Question 4 of 31
4. Question
1 pointsA technician wants to allow many computers to print to the same printer, but does not want to affect the performance of the computers. What will the technician do to achieve this?Correct
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Hint
A hardware print server allows many users to print to the same printer without using the resources of any computer. A computer-shared printer uses a computer to manage all of the print jobs. There is no software print server. Installing a second printer would reduce the print jobs on any one computer, but would still use computer resources. -
Question 5 of 31
5. Question
1 pointsA user is looking for a laptop with touchscreen capabilities. Which technology makes the display of a laptop a touchscreen?Correct
Incorrect
Hint
A digitizer is a special glass piece attached to the front of the screen on a laptop. The digitizer converts the touch actions (press, swipe, etc.) into a digital signal that is processed by the laptop so that the displayed content will change accordingly. -
Question 6 of 31
6. Question
1 pointsA large department store is deploying a new method of payment that allows a shopper to make a payment by placing a smartphone on a sensing device. Which service must be enabled on smartphones to support this technology?Correct
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Hint
Near Field Communication (NFC) enables mobile devices to establish radio communications with other devices by placing the devices close together or by touching them together. -
Question 7 of 31
7. Question
1 pointsA user has a locally attached printer and is sharing it with coworkers in an office. A coworker is trying to print a long document and a print spooler error message appears. What should the user do to try to solve the problem?Correct
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Hint
The print spooler error message indicates that the printer service has stopped or is not working properly. The user can either try to start the print spooler or reboot the computer, which will restart the printer service. -
Question 8 of 31
8. Question
1 pointsA user is installing a local laser printer and prints a test page after installation. However, the printer prints unknown characters. What is the most likely cause of the problem?Correct
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Hint
The problem is caused by a wrong or outdated print driver installed in the computer. A print driver is a piece of software on a computer that converts the data to be printed to a format that a printer can understand. -
Question 9 of 31
9. Question
1 pointsA user is installing a local laser printer and receives an “Access Denied” message. What is the problem?Correct
Incorrect
Hint
The problem is that the user account does not have administrative privileges on the computer. -
Question 10 of 31
10. Question
1 pointsA local service shop needs to replace one of its printers. The current printer is used to print invoices on 3-part carbonless forms with continuous feed. Which type of printer would meet the requirement?Correct
Incorrect
Hint
A dot matrix printer is a type of impact printer. Impact printers have print heads that strike an inked ribbon, causing characters to be imprinted on the paper. The striking force will make characters imprint on multiple sheets of paper. -
Question 11 of 31
11. Question
1 pointsA receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 12 of 31
12. Question
1 pointsA photographer is complaining about the following printer issue: The paper is not being fed into the printer. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 13 of 31
13. Question
1 pointsA reporter is complaining about the following printer issue: The printer is printing unknown characters. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 14 of 31
14. Question
1 pointsA manager is complaining about the following printer issue: The printer is printing incorrect colors. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 15 of 31
15. Question
1 pointsA technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 16 of 31
16. Question
1 pointsA librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 17 of 31
17. Question
1 pointsA teacher is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 18 of 31
18. Question
1 pointsA receptionist is complaining about the following printer issue: My impact printer produces faded or light characters. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 19 of 31
19. Question
1 pointsA manager is complaining about the following printer issue: The ink printer is printing blank pages. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 20 of 31
20. Question
1 pointsA technician is complaining about the following printer issue: The toner is not fusing to the paper. What are two possible causes of this issue? (Choose two.)Correct
Incorrect
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Question 21 of 31
21. Question
1 pointsA lawyer wants to include pictures and documents when sending email messages on a mobile device. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 22 of 31
22. Question
1 pointsA manager wants to purchase a specialized mobile device for a new VR game. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 23 of 31
23. Question
1 pointsA doctor wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 24 of 31
24. Question
1 pointsA technician wants to connect to a cellular network that supports speeds up to 20 Gbps. What technology, product, or setting allows this task to be accomplished?Correct
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Question 25 of 31
25. Question
1 pointsAn executive wants to make a backup copy of all of the data on a personal mobile device. What technology, product, or setting allows this task to be accomplished?Correct
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Question 26 of 31
26. Question
1 pointsAn employee wants to pay for a product just by tapping a smartphone on a sensor. What technology, product, or setting allows this task to be accomplished?Correct
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Question 27 of 31
27. Question
1 pointsA salesperson wants to make mobile phone calls over a wireless data network. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 28 of 31
28. Question
1 pointsA lawyer wants to include pictures and documents when sending email messages on a mobile device. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 29 of 31
29. Question
1 pointsA manager wants to have a laptop with touchscreen capabilities. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 30 of 31
30. Question
1 pointsA doctor wants to enable a cell phone to be used as a hands-free device. What technology, product, or setting allows this task to be accomplished?Correct
Incorrect
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Question 31 of 31
31. Question
1 pointsA user cannot open several apps on a cell phone and takes the device into a repair shop. What is one possible cause for this situation?Correct
Incorrect
Hint
When several apps will not open, the apps might have been moved between storage options or installed to a flash memory card that has been removed. Reinstall the apps or reinsert the memory card.
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