14.1.1.2 Lab – Technician Resources (Instruction Answers) – ITE v7.0

14.1.1.2 Lab – Technician Resources

Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only.

In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following types of resources: FAQs, manuals, troubleshooting/help site, and blogs. Give a brief description of the content on the site. Be prepared to discuss the usefulness of the resources you found.

Instructor Note: Choose a component or components for your students to research. Alternately, you may divide your class into small groups. Give each group a different component to research. The example answers below are for the EVGA 02G-P4-2966-KR GeForce GTX 960 2GB video card. The GeForce chip and some other components are supplied by Nvidia to many different companies for them to make video cards. Nvidia is chosen as a sample resource because Nvidia products are used in many PC.

Component to research:

EVGA 02G-P4-2966-KR

Type of Resource Website address
FAQ http://www.evga.com/support/knowledgebase/
A list of questions asked and answered by EVGA support
Manual http://www.evga.com/support/manuals/files/EVGA_Graphics_Manual_English.pdf
Owners manual
Online troubleshooting site https://secure.evga.com/US/login.asp?id=C900693B111D438A92C636EA877C617F
Login to create troubleshooting support ticket
Blog http://blogs.nvidia.com/blog/2015/01/22/maxwell-sweetspot-gtx-960/
Blog about the GeForce 960
Online help site https://forums.geforce.com/default/board/155/
Suggested solution to problems from GeForce 900 series owners

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