| Printer prints unknown characters. |
An incorrect print driver is installed. |
Uninstall the incorrect print driver and install the correct driver. |
| The printer cables are loose. |
Secure the printer cables. |
| Printer will not print large or complex images. |
The printer does not have enough memory. |
Add more memory to the printer. |
| Laser printer prints vertical lines or streaks on every page. |
The drum is damaged. |
Replace the drum or replace the toner cartridge when it contains the drum. |
| Toner is not evenly distributed in the cartridge. |
Remove and shake the toner cartridge. |
| Printed pages show ghost images. |
The drum is scratched or dirty. |
Replace the drum or replace the toner cartridge when it contains the drum. |
| The drum wiper blade is worn. |
Replace the drum or replace the toner cartridge when it contains the drum. |
| The toner is not fusing to the paper. |
The fuser is defective. |
Replace the fuser. |
| Paper is creased after printing. |
The pickup rollers are obstructed, damaged, or dirty. |
Clean or replace the pickup rollers. |
| Paper is not being fed into the printer. |
The pickup rollers are obstructed, damaged, or dirty. |
Clean or replace the pickup rollers. |
| Each time a network printer is restarted, users receive a “Document failed to print” message. |
Printer’s IP configuration set for DHCP. |
Assign a static IP address to the printer. |
| A device on the network has the same IP address as the network printer. |
Assign a different static IP address to the printer. |
| There are multiple failed jobs in the printer logs. |
The printer is off |
Turn the printer on |
| The printer is out of paper |
Add paper to the printer |
| The printer is out of toner or ink |
Replace the toner or ink cartridge(s) |
| The print job is corrupt |
Restart or delete the print job |
