9.6.2.4 Lab – Investigate Support Websites (Answers)

9.6.2.4 Lab – Investigate Support Websites (Answers)

In this lab, you will investigate the services provided by a local laptop repair company, or a laptop manufacturer’s support website. Use the Internet or a local phone directory to locate a local laptop repair company or laptop manufacturer’s support website. Answer the following questions:

Local Laptop Repair Company

1. What different types of services does the repair company offer?
____________________________________

2. What brand(s) of laptop computers can be repaired at this repair company?
____________________________________

3. What type(s) of warranty is offered at this repair company?
____________________________________

4. Does the staff have industry certifications? If so, what are the certifications?
____________________________________

5. Is there a guaranteed completion time for repairs? If so, what are the details?
____________________________________

6. Does the repair company offer remote technical services?
____________________________________

Laptop Manufacturer Support Website

1. What steps are required for locating device drivers for a laptop?
____________________________________

2. What type(s) of support are offered for troubleshooting laptops?
____________________________________

3. Does the manufacturer website offer remote technical services, if so what type(s)?
____________________________________

4. What method(s) are used to located parts?
____________________________________

5. What steps are required for locating manuals for a laptop?
____________________________________

Download 9.6.2.4 Lab – Investigate Support Websites .PDF file:

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