184.108.40.206 Lab – Remote Technician – Fix an Operating System Problem (Answers)
In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s problem in the work order below.
Student Technician Sheet
Student Customer Sheet
Use the contact information and problem description below to report the following information to a level-two technician:
Company Name: Main Street Stoneworks
Contact: Karin Jones
Company Address: 4252 W. Main St.
Company Phone: 1-888-774-4444
When I came into the office today, I could not get my email. The Internet does not work either. I tried to restart my computer, but that did not help. None of the files that I need are available to me either. It is like someone pulled the plug, but the plug is still there. I need to get some files from my folder that I was working on yesterday. It is very important for me to get my files so that I can send them to my client. I do not know how to get the files or send them because my computer cannot find them. What do I do?
Note: After you have given the level-two tech the problem description, use the Additional Information to answer any follow up questions the technician may ask.
- Windows 7
- Computer has not had any new hardware installed recently
- There is no wireless network available at work
- Computer detected new hardware at boot-up
- Computer could not install new hardware