22.214.171.124 Lab – Remote Technician – Fix a Hardware Problem (Answers)
In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not boot. Document the customer’s problem in the work order below.
Student Technician Sheet
Student Customer Sheet
Use the contact information and problem description below to report the following information to a level-two technician:
Company Name: JH Travel, Inc.
Contact: Dan Handy
Company Address: 204 N. Main Street
Company Phone: 1-866-555-0998
Ok, so I work with cars all the time and I know how they work, but I do not know how my computer works. This morning was pretty slow because I guess more and more people are using those Internet travel sites. So, after my morning coffee, I decided to figure out what makes my computer work. I opened up the case and just started looking at the different things inside. When I put everything back together, everything seemed to fit and I didn’t see any leftover parts. Now it does not work at all. It beeps at me all the time.
Note: After you have given the level-two tech the problem description, use the Additional Information to answer any follow up questions the technician may ask.
- Windows 7
- Computer has no new hardware
- Computer has not been moved recently
- Except for the beeping, I did not hear any other strange sounds from the computer
- I do not smell any electronics burning or smoke
- Computer looks the same as it did yesterday