Sections & Objectives
14.0 Introduction
- Review Troubleshooting Steps
14.1 Computer Components and Peripherals
- Troubleshoot computer components and peripherals.
14.2 Operating Systems
- Troubleshoot operating systems.
14.3 Networks
- Troubleshoot networks.
14.4 Security
- Troubleshoot security.
14.5 Chapter Summary
14.0 Introduction
14.0.1 Advanced Troubleshooting
14.1 Computer Components and Peripherals
14.1.1 Apply Troubleshooting Process to Computer Components and Peripherals
Advanced Problems and Solutions for Hardware
Advanced Problems and Solutions for Printers
14.2 Operating Systems
14.2.1 Advanced Problems and Solutions for Operating Systems
14.3 Networks
Advanced Problems and Solutions for Network Connections
Advanced Problems and Solutions for Email Failures
Advanced Problems and Solutions for FTP and Secure Internet Connections
Advanced Problems and Solutions When Using Network Troubleshooting Tools
14.4 Security
Advanced Problems and Solutions for Malware
Advanced Problems and Solutions for User Permissions
Advanced Problems and Solutions for Computer Security Settings
Advanced Problems and Solutions for Firewall or Proxy Settings
14.5 Chapter Summary
This chapter reviewed the six steps for troubleshooting. It also provided more advanced problems and solutions for Computer Components and Peripherals, Operating Systems, Networks, and Security.
