IT Essentials v6.0 – Chapter 14: Advanced Troubleshooting

Sections & Objectives

14.0 Introduction

  • Review Troubleshooting Steps

14.1 Computer Components and Peripherals

  • Troubleshoot computer components and peripherals.

14.2 Operating Systems

  • Troubleshoot operating systems.

14.3 Networks

  • Troubleshoot networks.

14.4 Security

  • Troubleshoot security.

14.5 Chapter Summary

14.0 Introduction

14.0.1 Advanced Troubleshooting

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14.1 Computer Components and Peripherals

14.1.1 Apply Troubleshooting Process to Computer Components and Peripherals

Advanced Problems and Solutions for Hardware

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Advanced Problems and Solutions for Printers

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14.2 Operating Systems

14.2.1 Advanced Problems and Solutions for Operating Systems

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14.3 Networks

Advanced Problems and Solutions for Network Connections

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Advanced Problems and Solutions for Email Failures

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Advanced Problems and Solutions for FTP and Secure Internet Connections

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Advanced Problems and Solutions When Using Network Troubleshooting Tools

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14.4 Security

Advanced Problems and Solutions for Malware

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Advanced Problems and Solutions for User Permissions

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Advanced Problems and Solutions for Computer Security Settings

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Advanced Problems and Solutions for Firewall or Proxy Settings

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14.5 Chapter Summary

This chapter reviewed the six steps for troubleshooting. It also provided more advanced problems and solutions for Computer Components and Peripherals, Operating Systems, Networks, and Security.


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