Lab – Remote Technician – Fix a Network Problem (Answers) Lab – Remote Technician – Fix a Network Problem (Answers)


In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that does not connect to the network. Document the customer’s problem in the work order below.

Student Technician Sheet Lab - Remote Technician - Fix a Network Problem (Answers) 2

Student Customer Sheet

Use the contact information and problem description below to report the following information to a level-two technician:

Contact Information

Company Name: JH Paint Supply
Contact: Jill Henderson
Company Address: 114 W. Main Street
Company Phone: 1-888-555-2143

Problem Description

Well, the problem does not always seem to be there. Typically, not all computers on the network are used all of the time, so everything seems to be fine. On some busy days, every computer is being used, and there is always one computer that cannot connect. I cannot figure out what the problem is because it is not usually on the same computer. When a computer cannot make connectivity, I check to make sure all cables and connections are fine.

Note: After you have given the level-two tech the problem description, use the Additional Information to answer any follow up questions the technician may ask.

Additional Information

  • Windows 7
  • Computer has no new hardware
  • Computer has not been moved recently
  • An extra computer was added to the network recently
  • Computer looks the same as it did yesterday

Download Lab – Remote Technician – Fix a Network Problem .PDF file:

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