CCNP TSHOOT Chapter 1 Exam Answers (Version 7) – Score 100%

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  1. What is a potential drawback to selecting the bottomup general troubleshooting procedure?
    • requires checking every protocol
    • requires checking the route table at each router
    • requires checking the path from source to destination
    • requires checking every device and interface *
    • requires checking every application
  2. After a network change that occurred during a scheduled maintenance window, users were complaining about not being able to access a local file server. Upon investigation, the administrator determined that the problem was with the recently entered routing configurations. Because of company policy, the administrator is not allowed to correct the routing configuration outside of a scheduled maintenance window. Instead, the administrator moved the file server to an accessible subnet. Which statement describes what the administrator did?
    • The administrator determined a solution to the problem.
    • The administrator determined a workaround for the problem.*
    • The administrator applied the “perform comparison” troubleshooting approach.
    • The administrator applied the “swap components” troubleshooting approach.
  3. What are two limitations of an ad hoc troubleshooting approach? (Choose two.)
    • can only be used after a structured approach has failed
    • only applicable to physical layer problems
    • requires more technical knowledge than a structured approach
    • inefficient use of time and resources*
    • difficult to transfer the job to someone else*
  4. The help desk receives several calls on Monday morning stating that users cannot connect to a local print server that was working on Friday. Which statement about the problem would be correct?
    • The inability to connect to the print server is the problem.
    • The inability to connect to the print server is a symptom of a problem.*
    • The connectivity problem occurred Monday morning.
    • The inability to connect to the print server caused the problem.
  5. Which condition is a symptom of a connectivity issue on a router that provides access to the Internet?
    • An incorrect network statement exists.
    • A cable is unplugged.
    • A static route is misconfigured.
    • An interface status is down.*
  6. What is a symptom of an incorrectly applied network command when issued under the routing process?
    • a down status on an interface
    • a timeout message when attempting to ping a device on another network *
    • a routing protocol that is not running
    • a user who is unable to connect to machines that are located on the same subnet
  7. Users at a remote site have reported that it is no longer possible to access the Internet. A network administrator issued the show interface S0/0/0 command to check the status of the interface. Which troubleshooting approach would fit this situation?
    • followthepath
    • divideandconquer
    • bottomup *
    • topdown
  8. A network engineer compares the routing table of a working router with that of a router that is experiencing connectivity issues. Which troubleshooting approach best describes this scenario?
    • bottom-up approach
    • divide-and-conquer approach
    • perform-comparison approach *
    • top-down approach
    • follow-the-path approach
    • swap-components approach
  9. A network engineer initially uses the ping command to help troubleshoot a connection problem. Which troubleshooting approach best describes this scenario?
    • bottom-up approach
    • follow-the-path approach
    • divide-and-conquer approach *
    • spot-the-difference approach
    • top-down approach
    • move-the-problem approach
  10. What is common between Layer 3 switches and routers?
    • the commands for troubleshooting the control plane *
    • the packet forwarding processes
    • the supported features
    • the Layer 2 protocols on the interfaces
  11. What is an important element of troubleshooting, regardless of the method used?
    • using a single troubleshooting process
    • executing the steps in the same order every time
    • following a structured and systematic process *
    • spending a significant amount of time analyzing the information
  12. Network users have complained that it is no longer possible to access an important webbased application. Using the ping command, an administrator verifies that there is connectivity between one of the workstations and the server. The administrator has also determined that BGP connectivity has remained established. At which layer of the OSI model is the problem most likely to be found?
    • Layer 6
    • Layer 2
    • Layer 7 *
    • Layer 4
    • Layer 1
    • Layer 5
    • Layer 3

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