IT Exam Items Repository A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8What should a technician do before beginning any troubleshooting steps on a customer computer?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, CCNA, IT Essentials 8What is the purpose of documenting the information that is obtained from the customer in the work order?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8What are three benefits of computer preventive maintenance? (Choose three.)ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8What is the best way to determine if a CPU fan is spinning properly?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8What is a primary benefit of preventive maintenance on a PC?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8What component is most suspect if a burning electronics smell is evident?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8