Author: ITExamAnswers
14.1.1.2 Lab – Troubleshoot Hardware Problems (Answers) Introduction In this lab, you will diagnose the cause of various hardware problems and solve them. Recommended Equipment A computer with an operating system installed Additional hardware that is either broken or in a working condition. You may wish to use …
13.1.1.3 Lab – Technician Resources (Answers) In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the component. In the table below, list at least one website for each of the following types …
12.4.2.2 Lab – Document Customer Information in a Work Order (Answers) Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. As a Level 1 technician, you do not have administrative rights to the customer’s computer. Issues …
12.3.1.9 Lab – Configure Users and Groups in Windows (Answers) Introduction In this lab, you will create users and groups and delete users using the Local Users and Groups Manager. You will also assign group and user permission to the folders. Recommended Equipment A computer with Windows installed …
12.3.1.5 Lab – Configure the Firewall in Windows 8 (Answers) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected over the network Windows 8 installed on both computers Computers must be in the same …
12.3.1.5 Lab – Configure the Firewall in Windows 7 and Vista (Answers) Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two computers directly connected or connected on a network Windows installed on both computers Computers are in the same …
12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 8 (Answers) Introduction Microsoft introduced a new way to protect your data files in Windows 8 called File History. File History supersedes the Backup and Restore features of Windows 7 and functions similarly to Apple’s Time Machine application, …
12.3.1.3 Lab – Configure Data Backup and Recovery in Windows 7 and Vista (Answers) Introduction In this lab, you will back up data. You will also perform a recovery of the data. Recommended Equipment A computer with Windows 7 or Vista installed. Answers Note: You will need to …
12.2.1.8 Lab – Configure Windows Local Security Policy (Answers) Introduction In this lab, you will configure Windows Local Security Policy. Windows Local Security Policy is used to configure a variety of security requirements for stand-alone computers that are not part of an Active Directory domain. You will modify …
11.3.2.5 Lab – Share a Printer in Windows 8 (Answers) Introduction In this lab, you will share a printer, configure the printer on a networked computer, and print a test page from the remote computer. Recommended Equipment Two computers directly connected or connected through a switch Windows 8 …
