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Question 1 of 60
1. Question
1 pointsWhich two elements should typically be included in a computer security policy? (Choose two.)Correct
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Question 2 of 60
2. Question
1 pointsWhich type of power connector is used to connect devices such as optical drives and hard drives?Correct
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Question 3 of 60
3. Question
1 pointsA network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired?Correct
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Question 4 of 60
4. Question
1 pointsA client has provided a 4 GB SODIMM module to a technician to perform a memory upgrade on a workstation, but the technician is having problems installing it. What is a probable cause for this?Correct
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Question 5 of 60
5. Question
1 pointsHow should a hard drive be partitioned to support a Windows 7 installation over a network?Correct
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Question 6 of 60
6. Question
1 pointsA new technician has joined the IT team and is about to service a heavy printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area?Correct
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Question 7 of 60
7. Question
1 pointsA customer used the Convert utility to take advantage of NTFS security features. The customer later discovered that the applications on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files were missing. What should the customer do next?Correct
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Question 8 of 60
8. Question
1 pointsA technician is trying to determine where a network cable terminates in the wiring closet. Which tool is best suited for this task?Correct
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Question 9 of 60
9. Question
1 pointsWhich component uses the greatest amount of power on most mobile devices?Correct
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Question 10 of 60
10. Question
1 pointsA technician is troubleshooting a printer that prints unknown characters instead of the correct document. What are two probable causes for this? (Choose two.)Correct
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Question 11 of 60
11. Question
1 pointsWhich two memory types are installed using DIMM slots? (Choose two.)Correct
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Question 12 of 60
12. Question
1 pointsEmployees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing?Correct
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Question 13 of 60
13. Question
1 pointsA customer reports that after booting a Windows Vista computer with a CD and running antivirus software to remove a boot sector virus, the computer still fails to boot from the hard disk. What should the technician do to try to solve this problem?Correct
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Question 14 of 60
14. Question
1 pointsA technician needs to add a new wireless device to a small WLAN. The WLAN is a mixture of old and newer 802.11b and 802.11g devices. What choice for the new device would provide the most interoperability for present and future growth?Correct
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Question 15 of 60
15. Question
1 pointsA user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?Correct
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Question 16 of 60
16. Question
1 pointsA technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?Correct
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Question 17 of 60
17. Question
1 pointsA technician has repaired a failing laser printer that was not able to pull the paper from the input tray. After installing the replacement parts, the technician tested the printer with a test page and everything worked as expected. Which would be a possible next step to complete the troubleshooting process?Correct
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Question 18 of 60
18. Question
1 pointsWhich wireless security mode supports government grade security and offers both personal and enterprise authentication?Correct
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Question 19 of 60
19. Question
1 pointsWhat are three benefits of computer preventive maintenance? (Choose three.)Correct
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Question 20 of 60
20. Question
1 pointsWhich type of security threat can be transferred through email and is used to gain sensitive information by recording the keystrokes of the email recipient?Correct
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Question 21 of 60
21. Question
1 pointsA technician is troubleshooting a network where it is suspected that a defective node in the network path is causing packets to be dropped. The technician only has the IP address of the end point device and does not have any details of the intermediate devices. What command can the technician use to identify the faulty node?Correct
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Question 22 of 60
22. Question
1 pointsHard drives in a grocery warehouse keep failing because of the adverse warehouse environment. What would be a possible solution for this high failure rate?Correct
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Question 23 of 60
23. Question
1 pointsA technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?Correct
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Question 24 of 60
24. Question
1 pointsWhat are three common input devices found on laptops? (Choose three.)Correct
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Question 25 of 60
25. Question
1 pointsOn which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)Correct
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Question 26 of 60
26. Question
1 pointsA customer reports poor telephone communications when using a copper telephone line that also has a DSL service. What is the most likely cause of the problem?Correct
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Question 27 of 60
27. Question
1 pointsWhich statement correctly describes the cancellation effect?Correct
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Question 28 of 60
28. Question
1 pointsWhich is a characteristic of the Android operating system?Correct
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Question 29 of 60
29. Question
1 pointsA technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?Correct
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Question 30 of 60
30. Question
1 pointsWhat is an accurate description of asymmetric encryption technology?Correct
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Question 31 of 60
31. Question
1 pointsWhich software installation method is used when a customer runs Google play from a mobile device?Correct
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Question 32 of 60
32. Question
1 pointsWhen a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?Correct
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Question 33 of 60
33. Question
1 pointsA technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?Correct
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Question 34 of 60
34. Question
1 pointsA technician recently implemented security on a new computer used by a web-based program developer. Initially the computer was allowed to access a number of programs over the network, but now the developer has found that new programs cannot be accessed. Which firewall setting should the technician apply to allow new programs while also keeping the computer secure?Correct
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Question 35 of 60
35. Question
1 pointsWhich technology allows a user to securely access a company LAN across a public network?Correct
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Question 36 of 60
36. Question
1 pointsA technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. The technician thinks that the CMOS battery is losing the charge. What would be the next step in the troubleshooting process?Correct
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Question 37 of 60
37. Question
1 pointsA computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?Correct
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Question 38 of 60
38. Question
1 pointsA business is concerned that computers are susceptible to malware infection. Which two actions will help solve this problem? (Choose two.)Correct
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Question 39 of 60
39. Question
1 pointsA support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Which statement describes the rules the trainer should be teaching?Correct
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Question 40 of 60
40. Question
1 pointsWhich three components are typically found in laser printer maintenance kits? (Choose three.)Correct
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Question 41 of 60
41. Question
1 pointsA supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?Correct
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Question 42 of 60
42. Question
1 pointsWhat precaution should a technician take when checking a thermal printer that suddenly stops functioning?Correct
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Question 43 of 60
43. Question
1 pointsA technician wishes to secure the network authentication for all remote users. Which security technology uses radio communication with a computer before accepting a username and password?Correct
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Question 44 of 60
44. Question
1 pointsWhich two actions must be performed before installing RAM into a laptop? (Choose two.)Correct
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Question 45 of 60
45. Question
1 pointsA call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?Correct
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Question 46 of 60
46. Question
1 pointsWhat category of technician uses remote access software to update a computer belonging to a customer?Correct
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Question 47 of 60
47. Question
1 pointsWhat determines to which device the computer searches first to locate boot files?Correct
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Question 48 of 60
48. Question
1 pointsWhich port is used only for input?Correct
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Question 49 of 60
49. Question
1 pointsWhen a dual core CPU with Hyper-Threading features is installed on a motherboard, how many instructions can the CPU simultaneously process?Correct
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Question 50 of 60
50. Question
1 pointsWhich two pieces of software are included with most new printers and are installed by the user? (Choose two.)Correct
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Question 51 of 60
51. Question
1 pointsWhich measure can help control RFI effects on wireless networks?Correct
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Question 52 of 60
52. Question
1 pointsWhat are two reasons why static IP addressing would be configured instead of DHCP when setting up a wireless network? (Choose two.)Correct
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Question 53 of 60
53. Question
1 pointsAt which TCP/IP model layer would a MAC address be found?Correct
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Question 54 of 60
54. Question
1 pointsA technician is attempting to install an application that is not supported by the Windows XP operating system on the PC. How can the technician make this application run on the PC?Correct
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Question 55 of 60
55. Question
1 pointsWhich factor should be considered when selecting cooling fans for a PC case?Correct
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Question 56 of 60
56. Question
1 pointsA technician is replacing a failing keyboard on a laptop computer. After the installation, the technician finds that none of the keys on the keyboard are working. What should the technician do next?Correct
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Question 57 of 60
57. Question
1 pointsA network administrator has a user that is changing the rights to files in a folder for other users. What rights does the administrator need to remove from the user?Correct
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Question 58 of 60
58. Question
1 pointsWhich two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two.)Correct
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Question 59 of 60
59. Question
1 pointsA user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?Correct
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Question 60 of 60
60. Question
1 pointsA technician is tasked with connecting a printer directly to the network and making it accessible to all staff in the general vicinity. What type of network cable is most likely used to connect the printer?Correct
Incorrect