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- Answered
- Review
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Question 1 of 107
1. Question
1 pointsWhich power criterion will affect the number of internal drives that are installed in a computer?Correct
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Question 2 of 107
2. Question
1 pointsA customer needs additional storage space on an older computer. What will the technician look at in the computer to determine if an additional hard drive can be added?Correct
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Question 3 of 107
3. Question
1 pointsWhy do laptop computers use CPU throttling techniques?Correct
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Question 4 of 107
4. Question
1 pointsWhich step is critical in selecting and installing multiple cooling fans for a PC case?Correct
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Question 5 of 107
5. Question
1 pointsWhich statement is true about DDR2 and DDR3 RAM modules?Correct
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Question 6 of 107
6. Question
1 pointsTo avoid electromagnetic interference, which type of equipment should a technician route copper network cables away from?Correct
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Question 7 of 107
7. Question
1 pointsWhich statement is true about the use of an antistatic wrist strap?Correct
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Question 8 of 107
8. Question
1 pointsWhich are two potential risks to a mobile device that could result from rooting or jailbreaking the device? (Choose two.)Correct
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Question 9 of 107
9. Question
1 pointsA customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?Correct
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Question 10 of 107
10. Question
1 pointsA customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?Correct
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Question 11 of 107
11. Question
1 pointsWhat two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)Correct
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Question 12 of 107
12. Question
1 pointsIn which circumstance should a level one technician initiate an escalated work order?Correct
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Question 13 of 107
13. Question
1 pointsWhich two interface types make it possible to attach different external components to laptops and desktops without powering the computer off? (Choose two.)Correct
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Question 14 of 107
14. Question
1 pointsWhich motherboard feature controls the amount of data that a CPU transfers at one time?Correct
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Question 15 of 107
15. Question
1 pointsWhat laptop component converts DC power to AC so that the display can illuminate?Correct
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Question 16 of 107
16. Question
1 pointsA technician needs to configure a Bluetooth headset for a laptop user. Which two steps should the technician take before installing the headset? (Choose two.)Correct
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Question 17 of 107
17. Question
1 pointsWhich statement correctly compares the characteristics of coaxial cable with twisted-pair cable?Correct
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Question 18 of 107
18. Question
1 pointsHow is DSL able to carry telephone and data signals at the same time?Correct
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Question 19 of 107
19. Question
1 pointsA computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?Correct
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Question 20 of 107
20. Question
1 pointsA user wants to upgrade components in a laptop to improve performance. Which two components can be replaced by the user? (Choose two.)Correct
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Question 21 of 107
21. Question
1 pointsWhat are two operating systems that are found on mobile devices? (Choose two.)Correct
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Question 22 of 107
22. Question
1 pointsA technician is attempting to create virtual machines on a PC but wants to ensure that the physical system resources used by the virtual machines are directly managed by them and not by the host operating system. How can the technician accomplish this?Correct
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Question 23 of 107
23. Question
1 pointsDurexCorrect
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Question 24 of 107
24. Question
1 pointsA user downloads a widget onto his Android phone but is puzzled to see that when the widget is touched an app is launched. What is a possible cause?Correct
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Question 25 of 107
25. Question
1 pointsA user updates a device driver and reboots the system. When the user successfully logs in after the reboot, the OS displays a blue screen and crashes. The user presses the F8 key on reboot and tries to log in using the Last Known Good Configuration but gets the same result. Why will the Last Known Good Configuration not work?Correct
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Question 26 of 107
26. Question
1 pointsWhich file is used to detect and build information about the hardware devices installed on a Windows XP laptop during the boot process?Correct
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Question 27 of 107
27. Question
1 pointsA technician uses the shrink volume feature of the disk management utility and splits the partition. What must the technician do next in order to make the partition useable?Correct
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Question 28 of 107
28. Question
1 pointsA technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?Correct
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Question 29 of 107
29. Question
1 pointsA technician is troubleshooting a computer that fails to print. The technician suspects that the printer driver may be outdated, proceeds to download the latest driver, and installs it. The technician attempts to print, but the problem persists. What is the next action that the technician should take?Correct
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Question 30 of 107
30. Question
1 pointsA user reports that some printing jobs are not being printed. The technician checks and notices that the jobs are stuck in the printing queue. What action should the technician take to solve the problem?Correct
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Question 31 of 107
31. Question
1 pointsA technician is troubleshooting a printer that fails to print because of constant paper jams. What should the technician try first?Correct
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Question 32 of 107
32. Question
1 pointsA technician is planning an operating system upgrade for a user system that is currently running Windows Vista. Because the BitLocker feature embedded in the Windows Vista OS is required, there is a request that this feature be available when the new operating system is installed. Which version or versions of Windows 7 would support this feature?Correct
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Question 33 of 107
33. Question
1 pointsWhat does %USERPROFILE% represent in the pathC:Users%USERPROFILE%AppDataLocalTemp?Correct
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Question 34 of 107
34. Question
1 pointsA company has a preventive maintenance policy that requires every computer have a new restore point created every six months. How can a technician create the restore point?Correct
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Question 35 of 107
35. Question
1 pointsA technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate drive locations. Which partition settings will support these requirements?Correct
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Question 36 of 107
36. Question
1 pointsA user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information about the data file?Correct
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Question 37 of 107
37. Question
1 pointsWhich two-factor identification method requires a user to use a small radio transmitting device and then enter a password in order for the authentication to be accepted?Correct
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Question 38 of 107
38. Question
1 pointsThe corporate security policy states that all remote connections use only secure tunnels for data communications. Which encryption technique secures data traveling across the public Internet as if it were traveling across the corporate LAN?Correct
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Question 39 of 107
39. Question
1 pointsWhat type of security attack is being launched when a hacker calls a company to obtain computer login information and pretends to be an employee?Correct
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Question 40 of 107
40. Question
1 pointsWhat best describes the security threat of spoofing?Correct
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Question 41 of 107
41. Question
1 pointsWhich three attributes of NTFS make it a better file system than FAT32? (Choose three.)Correct
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Question 42 of 107
42. Question
1 pointsWhich open standards-based wireless security mode supports the highest level of security?Correct
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Question 43 of 107
43. Question
1 pointsAfter logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files?Correct
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Question 44 of 107
44. Question
1 pointsA technician is servicing a laser printer. Which two printer parts should the technician avoid touching because they retain large amounts of voltage even when disconnected from a power source?Correct
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Question 45 of 107
45. Question
1 pointsA wireless LAN is being deployed inside the new one room office that is occupied by the park ranger. The office is located at the highest part of the national park. After network testing is complete, the technicians report that the wireless LAN signal is occasionally affected by some type of interference. What are two possible causes of the signal distortion? (Choose two.)Correct
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Question 46 of 107
46. Question
1 pointsA technician is to document the current configurations of all network devices in a college, including those in off-site buildings. Which protocol would be best to use to securely access the network devices?Correct
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Question 47 of 107
47. Question
1 pointsA computer can access devices on the same network but cannot access devices on other networks. What is the probable cause of this problem?Correct
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Question 48 of 107
48. Question
1 pointsWhat is the reason for disabling SSID broadcasting and changing the default SSID on a wireless access point?Correct
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Question 49 of 107
49. Question
1 pointsAfter confirming the removal of a virus from a computer, how should the technician ensure and verify the full functionality of the system?Correct
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Question 50 of 107
50. Question
1 pointsRogue antivirus warning windows have been reported as appearing on computers in a company. The computer systems administrator is drafting a notice to all employees explaining how to deal with this problem. In addition to a description of the problem and the reporting procedure, which two instructions should also be included in the notice? (Choose two.)Correct
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Question 51 of 107
51. Question
1 pointsAn audit reveals company files that are stored in the personal server space of a former employee have been modified after the employee left the company. What should be done to prevent further unauthorized access to these files, while still allowing the company to use them?Correct
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Question 52 of 107
52. Question
1 pointsA technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons should the technician make? (Choose two.)Correct
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Question 53 of 107
53. Question
1 pointsWhich two procedures should be done before performing preventive maintenance on a laptop? (Choose two.)Correct
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Question 54 of 107
54. Question
1 pointsIn what circumstance would plenum-rated twisted-pair computer network cabling be required?Correct
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Question 55 of 107
55. Question
1 pointsWhich three actions should be part of a regular computer preventive maintenance plan? (Choose three.)Correct
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Question 56 of 107
56. Question
1 pointsWhich feature is characteristic of the ntbackup command?Correct
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Question 57 of 107
57. Question
1 pointsWhat are the four layers in the TCP/IP reference model?Correct
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Question 58 of 107
58. Question
1 pointsAfter the administrator manually configures the correct SSID on a new laptop, the computer is still unable to connect to the wireless LAN. Which additional action should the administrator take to resolve this problem?Correct
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Question 59 of 107
59. Question
1 pointsThe current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?Correct
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Question 60 of 107
60. Question
1 pointsWhat is a typical task performed by a level one technician in a call center?Correct
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Question 61 of 107
61. Question
1 pointsWhich action can reduce the risk of ESD damage when computer equipment is being worked on?Correct
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Question 62 of 107
62. Question
1 pointsWhat approach should a technician take when receiving a call from a stressed customer?Correct
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Question 63 of 107
63. Question
1 pointsA call center technician answers a call from a frequent customer who is known to be impatient and lacks experience with computers. The customer has an issue with an application that the call center supports. The customer informs the technician that the problem had been reported before but the original technician was rude, did not listen, and did not fix the problem. If the technician is confident that the problem can be resolved by increasing the amount of memory in the computer, what should the technician do?Correct
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Question 64 of 107
64. Question
1 pointsA call center technician has asked a customer to perform a simple operation to fix a problem on a computer. The customer seems unable to perform the task. What should the technician do?Correct
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Question 65 of 107
65. Question
1 pointsA user has installed a new printer. Which two pieces of information about the printer operation are provided by printing a test page from the computer? (Choose two.)Correct
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Question 66 of 107
66. Question
1 pointsA technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?Correct
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Question 67 of 107
67. Question
1 pointsWhat is different about the default location for user files in Windows Vista compared to Windows XP?Correct
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Question 68 of 107
68. Question
1 pointsWhich Windows feature enables a technician at company headquarters to view the screen and control the mouse and keyboard of a computer in a branch office?Correct
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Question 69 of 107
69. Question
1 pointsWhich Windows hard drive partition is referred to as the C: drive?Correct
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Question 70 of 107
70. Question
1 pointsRefer to the exhibit. Which utility has the IT department started on each computer?Correct
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Question 71 of 107
71. Question
1 pointsA technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error message could this potentially cause?Correct
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Question 72 of 107
72. Question
1 pointsEngineers are designing a security scheme to allow only authorized persons to access the facilities of a national bank. Which security control measure provides the most secure solution for employee identification?Correct
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Question 73 of 107
73. Question
1 pointsWhat characterizes a DDoS attack?Correct
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Question 74 of 107
74. Question
1 pointsWhat guideline should be followed when establishing a password security policy?Correct
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Question 75 of 107
75. Question
1 pointsA technician has been asked to develop a physical topology for a network that provides a high level of redundancy. Which physical topology requires that every node is attached to every other node on the network?Correct
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Question 76 of 107
76. Question
1 pointsA network administrator has finished migrating from a peer-to-peer network to a new client-server network configuration. What are two advantages of the new configuration? (Choose two.)Correct
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Question 77 of 107
77. Question
1 pointsA student enables file sharing on a laptop so that a friend can access music files. Which type of service is being configured?Correct
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Question 78 of 107
78. Question
1 pointsA computer has been assigned an IP address of 169.254.33.16. What command could be used to force the computer to request an IP address again?Correct
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Question 79 of 107
79. Question
1 pointsA student laptop is running slowly, and the student suspects rogue computers are accessing the laptop. Which control panel feature is used in Windows Vista to verify the firewall setting?Correct
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Question 80 of 107
80. Question
1 pointsHow does MAC address filtering enable wireless network security at the device level?Correct
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Question 81 of 107
81. Question
1 pointsWhich protocol adds security to remote connections?Correct
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Question 82 of 107
82. Question
1 pointsWhat are two network requirements necessary to establish a VPN connection between a remote computer and a private company LAN? (Choose two.)Correct
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Question 83 of 107
83. Question
1 pointsA computer user has a USB 3.0 thumb drive. What USB port or ports could be used to attach the drive to the PC?Correct
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Question 84 of 107
84. Question
1 pointsA customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate power supply?Correct
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Question 85 of 107
85. Question
1 pointsRefer to the exhibit. To what input device would the cables attach?Correct
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Question 86 of 107
86. Question
1 pointsWhich is the correct procedure to put out a fire with a fire extinguisher after the pin is pulled?Correct
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Question 87 of 107
87. Question
1 pointsOnce a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?Correct
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Question 88 of 107
88. Question
1 pointsWhich two items would be part of a laptop preventive maintenance kit? (Choose two.)Correct
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Question 89 of 107
89. Question
1 pointsAfter solving a problem on a computer, a technician checks the event log to ensure that there are no new error messages. At which step of the troubleshooting process is this action taking place?Correct
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Question 90 of 107
90. Question
1 pointsA technician has just installed a new laser printer, but is unable to print a test page. What is the most likely cause for this?Correct
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Question 91 of 107
91. Question
1 pointsA technician has installed a third party utility that is used to manage a Windows XP computer. However, the utility is unable to startup automatically whenever the computer is started. What can the technician do to resolve this problem?Correct
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Question 92 of 107
92. Question
1 pointsFor security reasons a network administrator needs to ensure that local computers cannot ping each other. Which settings can accomplish this task?Correct
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Question 93 of 107
93. Question
1 pointsAn administrator receives an email message from what appears to be the company bank. The email asks for account information. The administrator determines the email is not from the bank. What type of security threat has the administrator detected?Correct
Incorrect
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Question 94 of 107
94. Question
1 pointsWhich two aspects of a computer can be protected by setting the BIOS password? (Choose two.)Correct
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Question 95 of 107
95. Question
1 pointsWhich two password control policies should an organization implement to ensure strong passwords? (Choose two.)Correct
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Question 96 of 107
96. Question
1 pointsWhich open standards-based wireless security mode supports the highest level of security?Correct
Incorrect
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Question 97 of 107
97. Question
1 pointsIn a networking class, the instructor tells the students to ping the other computers in the classroom from the command prompt. Why do all pings in the class fail?Correct
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Question 98 of 107
98. Question
1 pointsA new technician has joined the IT team and is about to service a heavy printer. Which two precautions should be taken to avoid any injury when transporting the heavy printer to the service area? (Choose two.)Correct
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Question 99 of 107
99. Question
1 pointsWhat can help control the effect of RFI on a wireless LAN?Correct
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Question 100 of 107
100. Question
1 pointsThe current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?Correct
Incorrect
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Question 101 of 107
101. Question
1 pointsThe current IP configuration of a small company is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configuration task?Correct
Incorrect
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Question 102 of 107
102. Question
1 pointsWhat are the four layers in the TCP/IP reference model?Correct
Incorrect
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Question 103 of 107
103. Question
1 pointsA newly hired technician is attaching a computer to the network. Upon examining the network configuration, the technician recognizes that the computer is configured with a protocol stack that is used for Internet communication. What protocol stack is installed on the computer?Correct
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Question 104 of 107
104. Question
1 pointsWhich memory module used to hold instructions for booting a PC and loading the OS, but is still used on adapters even though the memory contents cannot be changed?Correct
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Question 105 of 107
105. Question
1 pointsA technician is upgrading an ATX motherboard with another ATX motherboard. Which component might be affected by this and need to be upgraded and bought as an additional purchase?Correct
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Question 106 of 107
106. Question
1 pointsA student wishes to buy a computer suitable for game playing. What CPU speed would be appropriate for game playing?Correct
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Question 107 of 107
107. Question
1 pointsWhat are the terms refresh rate, interlace, and aspect ratio related to?Correct
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