IT Exam Items Repository

What skill is essential for a level one technician to have?
ITExam Editorial Team asked 6 years ago • 
Refer to the exhibit. During the troubleshooting of software that is installed on a computer system, a level one technician requires help from a level two technician. The file shown in the exhibit must be sent to the level two technician. How should the level one technician deliver this file?
ITExamAnswers Editorial Team asked 6 years ago • 
In a computer forensics investigation, which type of data is considered volatile data and can be lost if power is removed from the computer?
ITExamAnswers Editorial Team asked 6 years ago • 
Which subject area describes collecting and analyzing data from computer systems, networks, and storage devices, as part of an investigation of alleged illegal activity?
ITExam Editorial Team asked 6 years ago • 
A third-party security firm is performing a security audit of a company and recommends the company utilize the Remote Desktop Protocol. What are two characteristics of the Microsoft Remote Desktop Protocol (RDP)? (Choose two.)
ITExam Editorial Team asked 6 years ago • 
An IT technician in a service company has provided extensive remote IT support with product deployment for a customer. After the completion of the contract, a complaint is filed against the IT technician for not following company policy by sending unsolicited emails about services and products that are not related to the contract. What two things should the IT support technician have done differently? (Choose two.)
ITExam Editorial Team asked 6 years ago • 
What two kinds of problems should be escalated from a level one technician to a level two technician? (Choose two.)
ITExam Editorial Team asked 6 years ago • 
A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.)
ITExam Editorial Team asked 6 years ago • 
What two actions are appropriate for a support desk technician to take when assisting customers? (Choose two.)
ITExam Editorial Team asked 6 years ago • 
What are three pieces of information a level one technician should gather from a customer? (Choose three.)
ITExamAnswers Editorial Team asked 6 years ago • 
Which two actions should a technician take if illegal content, such as child pornography, is discovered on the hard drive of a customer computer? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
Which area of concern falls under the operations and planning category in IT documentation?
ITExam Editorial Team asked 6 years ago • 
Which feature is included with macOS and provides the ability for a remote user to view and change files, folders, and applications on the local computer?
ITExam Editorial Team asked 6 years ago • 
Which port number is used by Virtual Network Computing (VNC) to provide remote screen sharing between devices?
ITExam Editorial Team asked 6 years ago • 
A user reports that a Windows 10 PC displays the error message “Invalid Boot Disk” during the boot process. The IT technician attempts to boot the computer and finds that the error message occurs immediately after the POST. What could be the possible cause?
ITExam Editorial Team asked 6 years ago • 
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