IT Exam Items Repository What is the definition of a script file?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician has been asked by a manager to recommend a security solution for protecting a computer against adware programs. Which security technique should the technician recommend?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A group of users on the same network are all complaining about their computers running slowly. After investigating, the technician determines that these computers are part of a zombie network. Which type of malware is used to control these computers?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials 8A system administrator has been asked to protect the sensitive data on the Windows 7 computers of all management employees. Which Windows feature can be used to selectively encrypt individual files within the user accounts of each manager?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician has been asked by a manager to recommend a security solution for protecting a computer against keyloggers. Which security technique should the technician recommend?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician has been asked by a manager to recommend a security solution for protecting a computer against ransomware. Which security technique should the technician recommend?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician has been asked by a manager to recommend a security solution for protecting a computer against worms. Which security technique should the technician recommend?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician has been asked by a manager to recommend a security solution for protecting a computer against spyware. Which security technique should the technician recommend?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A newly created company has fifteen Windows 10 computers that need to be installed before the company can open for business. What is a best practice that the technician should implement when configuring the Windows Firewall?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8An IT technician wants to create a rule on two Windows 10 computers to prevent an installed application from accessing the public Internet. Which tool would the technician use to accomplish this task?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician is configuring rights and permissions in Windows 7. Which tool will the technician use?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A college student logs onto a college computer for the first time. Which security policy category should be presented to the student?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8When would a PC repair person want to deploy the idle timeout feature?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8A technician has been asked by a manager to recommend a security solution for protecting a computer against Trojans. Which security technique should the technician recommend?ITExamAnswers Editorial Team asked 6 years ago • IT Essentials, IT Essentials 8