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14.1.1.2 Lab - Technician Resources Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the …
13.5.2.2 Lab - Document Customer Information in a Work Order Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. …
13.3.4.6 Lab - Configure Windows Firewall Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will explore the Windows Firewall and configure some advanced settings. Recommended Equipment Two Windows PCs directly connected or connected over …
13.3.3.6 Lab - Configure Users and Groups in Windows Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will create users and groups and delete users using the Local Users and Groups Manager. You will …
13.3.2.5 Lab - Configure Windows Local Security Policy Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will configure Windows Local Security Policy. Windows Local Security Policy is used to configure a variety of security …
13.2.3.7 Lab - Bitlocker and Bitlocker To Go Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction Encryption can protect the data on your device by making it only accessed by people who have authorization. If device encryption is …
12.4.2.4 Lab - Troubleshoot Mobile Devices Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will analyze scenarios involving common problems for mobile devices and identify the solutions. You have been provided with a list …
12.2.1.2 Lab – Passcode Locks Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction For most users, these Android or iOS devices are on the go with the users, and they are usually powered on all the time. If …
12.1.4.4 Lab - Mobile Device Features Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will set the autorotation, brightness, and turn GPS on and off. Recommended Equipment Android tablet or smartphone running Android version …
12.1.3.2 Lab - Working with iOS Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will place apps on the home screen and move them between different home screens. You will also create folders. Finally, …
