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CCNP TSHOOT Chapter 2 Test Online (Version 7) – Score 100%
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Question 1 of 16
1. Question
1 pointsThe help desk receives several calls on Monday morning stating that users cannot connect to a local print server that was working on Friday. Which statement about the problem would be correct?Correct
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Question 2 of 16
2. Question
1 pointsWhich condition is a symptom of a connectivity issue on a router that provides access to the Internet?Correct
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Question 3 of 16
3. Question
1 pointsWhat is a symptom of an incorrectly applied network command when issued under the routing process?Correct
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Question 4 of 16
4. Question
1 pointsWhat is a symptom of an incorrectly applied network command when issued under the routing process?Correct
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Question 5 of 16
5. Question
1 pointsA user creates a trouble ticket indicating that the Internet is inaccessible. The network administrator receives the ticket and determines that this user is the only one having problems. A ping command issued from the administrative PC to the user PC is successful. What should the administrator do next?Correct
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Question 6 of 16
6. Question
1 pointsWhat is a benefit of change control during the processes of regular network maintenance?Correct
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Question 7 of 16
7. Question
1 pointsWhat is the first step of a structured troubleshooting process?Correct
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Question 8 of 16
8. Question
1 pointsRefer to the exhibit. What principles are depicted in the exhibit?Correct
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Question 9 of 16
9. Question
1 pointsWhich element forms the basis of a good problem description?Correct
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Question 10 of 16
10. Question
1 pointsWhat is a situation where escalation of an issue is inadvisable?Correct
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Question 11 of 16
11. Question
1 pointsDuring the troubleshooting of an issue, it is determined that the most probable cause of the issue is not within the administrator’s area of responsibility. What is the next step in the problem solving process?Correct
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Question 12 of 16
12. Question
1 pointsAfter a proposed solution has been implemented, the network administrator realizes that new problems have been introduced by the changes. What is the next step in the troubleshooting process?Correct
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Question 13 of 16
13. Question
1 pointsTo correct an issue that was discovered a few days earlier, an administrator makes a change during a regularly scheduled maintenance window. After making the change, the administrator discovers that a new problem has occurred. What should the administrator do next?Correct
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Question 14 of 16
14. Question
1 pointsWhat are two situations where escalation of a case is recommended? (Choose two.)Correct
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Question 15 of 16
15. Question
1 pointsIn which structured troubleshooting process phase would a network engineer ask questions such as “When did it last work?” or “Has it ever worked?”Correct
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Question 16 of 16
16. Question
1 pointsIn which phase of the structured troubleshooting process should a network administrator clearly communicate to the affected network users what is going to be done and why it is being done?Correct
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