5.6.7 Lab – Network Troubleshooting Tools (Answers)
- Part 1: Launch the DEVASC VM
- Part 2: Explore the ifconfig Troubleshooting Tool
- Part 3: Explore the ping Troubleshooting Tool
- Part 4: Explore the traceroute Troubleshooting Tool
- Part 5: Explore the nslookup Troubleshooting Tool
Background / Scenario
In the effort to fix network connection issues, it is important for a developer to understand how to use basic network troubleshooting tools. These tools are used to determine what the connection problem might be.
- 1 PC with operating system of your choice
- Virtual Box or VMWare
- DEVASC Virtual Machine
Part 1: Launch the DEVASC VM
If you have not already completed the Lab – Install the Virtual Machine Lab Environment, do so now. If you have already completed that lab, launch the DEVASC VM.
Part 2: Explore the ifconfig Troubleshooting Tool
The ifconfig tool is an application for use with UNIX-based operating systems such as Linux. A similar utility is available in Windows called ipconfig. These applications are used to manage network interfaces from the command line. You can use ifconfig to accomplish the following:
- Configure the IP address and subnet mask for an interface.
- Retrieve the status of network interfaces.
- Enable or disable network interfaces.
- Change the MAC address of a network interface.
Step 1: View the ifconfig options.
The ifconfig tool has many different options that can be added to the command to perform specific tasks.
a. Open a terminal window either directly from the desktop, or within VS Code.
b. Type ifconfig –help to see all of the available options for the command.
[email protected]:~$ ifconfig --help Usage: ifconfig [-a] [-v] [-s] <interface> [[<AF>] <address>] [add <address>[/<prefixlen>]] [del <address>[/<prefixlen>]] [[-]broadcast [<address>]] [[-]pointopoint [<address>]] [netmask <address>] [dstaddr <address>] [tunnel <address>] [outfill <NN>] [keepalive <NN>] [hw <HW> <address>] [mtu <NN>] [[-]trailers] [[-]arp] [[-]allmulti] [multicast] [[-]promisc] [mem_start <NN>] [io_addr <NN>] [irq <NN>] [media <type>] [txqueuelen <NN>] [[-]dynamic] [up|down] ...
This is an overview of some of the more widely used options;
- add or del – This option allows you to add or delete IP addresses and their subnet mask (prefix length).
- hw ether – This is used to change the physical MAC address. This might be useful to, for example, change it to an easily recognizable name so that it stands out in logs for troubleshooting.
- up and down – These options are used to enable and disable interfaces. Be sure of which interface you are disabling. If it is the one you are using to remotely connect to a device, you will be disconnected!
Step 2: See the status of all interfaces.
a. Display the status of all the network interfaces in use by issuing the ip addr command by itself.
[email protected]:~$ ip addr 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000 link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet 127.0.0.1/8 scope host lo valid_lft forever preferred_lft forever inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: enp0s3: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000 link/ether 08:00:27:e9:3d:e6 brd ff:ff:ff:ff:ff:ff inet 10.0.2.15/24 brd 10.0.2.255 scope global dynamic enp0s3 valid_lft 85901sec preferred_lft 85901sec inet6 fe80::a00:27ff:fee9:3de6/64 scope link valid_lft forever preferred_lft forever 3: dummy0: <BROADCAST,NOARP,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN group default qlen 1000 link/ether e2:2b:24:96:98:b8 brd ff:ff:ff:ff:ff:ff inet 192.0.2.1/32 scope global dummy0 valid_lft forever preferred_lft forever inet 192.0.2.2/32 scope global dummy0 valid_lft forever preferred_lft forever inet 192.0.2.3/32 scope global dummy0 valid_lft forever preferred_lft forever inet 192.0.2.4/32 scope global dummy0 valid_lft forever preferred_lft forever inet 192.0.2.5/32 scope global dummy0 valid_lft forever preferred_lft forever inet6 fe80::e02b:24ff:fe96:98b8/64 scope link valid_lft forever preferred_lft forever [email protected]:~$
From this output, we can tell a lot about the VM interfaces:
- There are 3 interfaces, the loopback interface (lo), enp0s3, and dummy0.
- ether shows the MAC address and that Ethernet is the link encapsulation.
- inet is the IP address, the subnet mask is shown in slash notation, and brd is the broadcast address.
- UP indicates that the interface is enabled.
- mtu is the Maximum Transmission Unit specifying the maximum number of bytes that the frame can be transmitted on this medium before being fragmented.
Part 3: Explore the ping Troubleshooting Tool
The ping tool is an application that is used to test network connectivity between devices. ping uses Internet Control Message Protocol (ICMP) to send packets to a device on the network and waits for the device to reply. ping reports network errors, packet loss, and the time to live (TTL), among other statistics.
Step 1: View the ping options.
Ping is only available in a terminal window or a command prompt.
ping -help to see all of the available options for the command.
[email protected]:~$ ping -help Usage ping [options] <destination> Options: <destination> dns name or ip address -a use audible ping -A use adaptive ping -B sticky source address -c <count> stop after <count> replies -D print timestamps -d use SO_DEBUG socket option -f flood ping -h print help and exit -I <interface> either interface name or address -i <interval> seconds between sending each packet -L suppress loopback of multicast packets -l <preload> send <preload> number of packages while waiting replies -m <mark> tag the packets going out -M <pmtud opt> define mtu discovery, can be one of <do|dont|want> -n no dns name resolution -O report outstanding replies -p <pattern> contents of padding byte -q quiet output -Q <tclass> use quality of service <tclass> bits -s <size> use <size> as number of data bytes to be sent -S <size> use <size> as SO_SNDBUF socket option value -t <ttl> define time to live -U print user-to-user latency -v verbose output -V print version and exit -w <deadline> reply wait <deadline> in seconds -W <timeout> time to wait for response IPv4 options: -4 use IPv4 -b allow pinging broadcast -R record route -T <timestamp> define timestamp, can be one of <tsonly|tsandaddr|tsprespec> IPv6 options: -6 use IPv6 -F <flowlabel> define flow label, default is random -N <nodeinfo opt> use icmp6 node info query, try <help> as argument For more details see ping(8). [email protected]:~$
Step 2: Ping a host.
The ping tool has many different options that can be selected to customize how the communication should take place. Some of the options you can specify include:
- Specify how many ICMP echo requests you want to send.
- Identify the source IP address if there are multiple interfaces on the device.
- Indicate the amount of time to wait for a reply.
- Packet size, if you want to send larger packet sizes than the default 64 bytes. This can help to determine what is the maximum transmission unit (MTU) is.
a. ping www.cisco.com to see if it is reachable.
[email protected]:~$ ping -c 5 www.cisco.com PING e2867.dsca.akamaiedge.net (188.8.131.52) 56(84) bytes of data. 64 bytes from a23-66-161-25.deploy.static.akamaitechnologies.com (184.108.40.206): icmp_seq=1 ttl=49 time=58.4 ms 64 bytes from a23-66-161-25.deploy.static.akamaitechnologies.com (220.127.116.11): icmp_seq=2 ttl=49 time=63.1 ms 64 bytes from a23-66-161-25.deploy.static.akamaitechnologies.com (18.104.22.168): icmp_seq=3 ttl=49 time=61.2 ms 64 bytes from a23-66-161-25.deploy.static.akamaitechnologies.com (22.214.171.124): icmp_seq=4 ttl=49 time=57.7 ms 64 bytes from a23-66-161-25.deploy.static.akamaitechnologies.com (126.96.36.199): icmp_seq=5 ttl=49 time=57.6 ms --- e2867.dsca.akamaiedge.net ping statistics --- 5 packets transmitted, 5 received, 0% packet loss, time 8153ms rtt min/avg/max/mdev = 57.597/59.605/63.145/2.205 ms [email protected]:~$
This ping specified a count of 5 packets.
The ping tool automatically does DNS resolution, returning 188.8.131.52 (your returned IP address may be different). Time to Live (TTL) for the received echo replies and round-trip times are also displayed. The final statistics confirm that 5 ICMP echo-request packets have been transmitted and 5 ICMP echo-reply packets have been received, achieving a 0% packet loss. Statistics about the minimum, average, maximum and standard deviation of the time it took for the packets to get to the destination and back are also displayed.
If you do not receive any replies from the destination doesn’t necessarily mean that the host is offline or not reachable. It could mean that ICMP packets are being blocked by a firewall. It is a best practice to expose only the services needed to be available on the hosts in the network.
For IPv6 there exists a similar utility that is called ping6 and is also available on most operating systems.
Part 4: Explore the traceroute Troubleshooting Tool
The traceroute tool displays the route that the packets take on their way to a destination. The Microsoft Windows alternative is called tracert. Observing the path network traffic takes from source to the destination is important for troubleshooting because routing loops and non-optimal paths can be detected and corrected.
traceroute uses ICMP packets to determine the path to the destination. The Time to Live (TTL) field in the IP packet header is used to avoid infinite loops on the network. For each hop or router that an IP packet goes through, the TTL field is decremented by one. When the TTL field value reaches 0, the packet is discarded avoiding infinite loops. Usually, the TTL field is set to its maximum value, 255, at the source of the traffic, because the host is trying to maximize the chances of that packet getting to its destination. traceroute reverses this logic, and gradually increments the TTL value, from 1 and keeps adding 1 to the TTL field on the next packet and so on. Setting a TTL value of 1 for the first packet, means the packet will be discarded on the first router. By default, most routers, send back to the source of the traffic an ICMP Time Exceeded packet informing it that the packet has reached a TTL value of 0 and had to be discarded. traceroute uses the information received from the router to figure out its IP address and hostname and also round-trip times.
For IPv6 there is an alternative called traceroute6 for UNIX-based operating systems and tracert6 for Microsoft Windows-based ones.
Step 1: View the traceroute options.
traceroute --help to see all of the available options for the command.
[email protected]:~$ traceroute --help Usage: traceroute [OPTION...] HOST Print the route packets trace to network host. -f, --first-hop=NUM set initial hop distance, i.e., time-to-live -g, --gateways=GATES list of gateways for loose source routing -I, --icmp use ICMP ECHO as probe -m, --max-hop=NUM set maximal hop count (default: 64) -M, --type=METHOD use METHOD (`icmp' or `udp') for traceroute operations, defaulting to `udp' -p, --port=PORT use destination PORT port (default: 33434) -q, --tries=NUM send NUM probe packets per hop (default: 3) --resolve-hostnames resolve hostnames -t, --tos=NUM set type of service (TOS) to NUM -w, --wait=NUM wait NUM seconds for response (default: 3) -?, --help give this help list --usage give a short usage message -V, --version print program version Mandatory or optional arguments to long options are also mandatory or optional for any corresponding short options. Report bugs to <[email protected]>. [email protected]:~$
Several options are available with traceroute including:
- Specify the TTL value of the first packet sent, 1 by default.
- Specify the maximum TTL value. By default, it will increase the TTL value up to 64 or until the destination is reached.
- Specify the source address in case there are multiple interfaces on the device.
- Specify Quality of Service (QoS) value in the IP header.
- Specify the packet length.
Step 2: Use traceroute to find the path to a web server.
Because of the way Virtual Box implements a NAT network, you cannot trace outside of your VM. You would need to change your VM to Bridged. But then, you would not be able to communicate with the CSR1000v in other labs. Therefore, we recommend leaving your VM in NAT mode.
However, you should be able to use the traceroute command on your local host. For Mac and Linux hosts, use the traceroute command. For Windows hosts, use the tracert command, as shown below. Open a command prompt on your local host and trace the route to www.netacad.com to see how many hops and how much time it takes to reach it. Your output will be different.
C:\> tracert www.netacad.com Tracing route to e7792.dsca.akamaiedge.net [2600:1406:22:183::1e70] over a maximum of 30 hops: 1 43 ms 38 ms 36 ms hsrp-2001-420-c0c8-1.cisco.com [2001:420:c0c8::1] 2 48 ms 54 ms 40 ms sjc05-sbb-gw1-twe1-0-13.cisco.com [2001:420:280:1aa::] 3 39 ms 37 ms 38 ms sjc05-rbb-gw1-por20.cisco.com [2001:420:41:116::] 4 37 ms 38 ms 38 ms sjc12-corp-gw1-ten1-3-0.cisco.com [2001:420:41:11c::1] 5 39 ms 39 ms 45 ms sjc12-dmzbb-gw1-vla777.cisco.com [2001:420:82:2::d] 6 51 ms 39 ms 37 ms sjc5-cbb-gw1-be92.cisco.com [2001:420:82:4e::] 7 39 ms 39 ms 38 ms sjc12-isp-gw2-ten0-0-0.cisco.com [2001:420:82:f::] 8 78 ms 57 ms 65 ms 2001:1890:c00:6c01::eee7:a12 9 44 ms 42 ms 47 ms sj2ca81crs.ipv6.att.net [2001:1890:ff:ffff:12:122:110:62] 10 46 ms 46 ms 47 ms 2001:1890:ff:ffff:12:122:149:225 11 43 ms 41 ms 43 ms scaca401cts.ipv6.att.net [2001:1890:ff:ffff:12:122:137:245] 12 43 ms 43 ms 44 ms 2001:1890:fff:2180:12:120:13:178 13 53 ms 54 ms 45 ms 2001:1890:1ff:2a80:12:120:183:64 14 52 ms 42 ms 42 ms g2600-1406-0022-0183-0000-0000-0000-1e70.deploy.static.akamaitechnologies.com [2600:1406:22:183::1e70] Trace complete. [email protected]:~$
The output shows that there are 14 hops along the path. Round trip times are also displayed.
Part 5: Explore the nslookup Troubleshooting Tool
The nslookup tool used for querying Domain Name System (DNS) to obtain domain name to IP address mapping. This tool is useful to determine if the DNS server configured on a specific host is resolving hostnames to IP addresses.
Step 1: Query a domain.
To use nslookup, you need to type the hostname you are trying to resolve to an IP address. This will use the configured DNS server to find the IP address. You can also specify a DNS server to use.
Usage: nslookup [HOST] [SERVER]
a. Type nslookup www.cisco.com to determine the IP address of the domain.
[email protected]:~$ nslookup www.cisco.com Server: 127.0.0.53 Address: 127.0.0.53#53 Non-authoritative answer: www.cisco.com canonical name = origin-www.cisco.com. Name: origin-www.cisco.com Address: 184.108.40.206 Name: origin-www.cisco.com Address: 2001:420:1101:1::a [email protected]:~$
The command returns the non-authoritative answer, and both the IPv4 and IPv6 name and address. The non-authoritative answer means that the server does not contain the original records of the domain’s zone, rather, it is created from previous DNS lookups.
Note: Your output will most likely be different. However, you should see an IPv4 and IPv6 address.
Step 2: Query an IP address.
You can also look up IP addresses to discover the domain associated with it.
a. Query the DNS server for the IP address 220.127.116.11.
[email protected]:~$ nslookup 18.104.22.168 22.214.171.124.in-addr.arpa name = dns.google. Authoritative answers can be found from: [email protected]:~$
Step 3: Query a domain using a specific DNS server.
a. Type nslookup www.cisco.com 126.96.36.199 to determine the IP address of the domain according to Google’s DNS.
[email protected]:~$ nslookup www.cisco.com 188.8.131.52 Server: 184.108.40.206 Address: 220.127.116.11#53 Non-authoritative answer: www.cisco.com canonical name = www.cisco.com.akadns.net. www.cisco.com.akadns.net canonical name = wwwds.cisco.com.edgekey.net. wwwds.cisco.com.edgekey.net canonical name = wwwds.cisco.com.edgekey.net.globalredir.akadns.net. wwwds.cisco.com.edgekey.net.globalredir.akadns.net canonical name = e2867.dsca.akamaiedge.net. Name: e2867.dsca.akamaiedge.net Address: 18.104.22.168 Name: e2867.dsca.akamaiedge.net Address: 2600:1406:22:182::b33 Name: e2867.dsca.akamaiedge.net Address: 2600:1406:22:19c::b33 [email protected]:~$
Notice that by using this method, the server resolved the address to three different IP addresses, all different from the previous DNS query. These servers have a different cache of DNS queries to www.cisco.com.