IT Exam Items Repository

What is a probable cause of a printer producing pages with ghost images?
ITExamAnswers Editorial Team asked 6 years ago • 
What is a symptom of a printer fuser that needs to be replaced?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two)
ITExamAnswers Editorial Team asked 6 years ago • 
When does a level one technician prepare an escalated work order?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is analyzing a computer that may have been used for illegal activity. What are two examples of volatile data? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
A technician has found possible illegal content on the hard drive of a customer computer. When should a computer forensics expert be brought in?
ITExamAnswers Editorial Team asked 6 years ago • 
Fill in the blank. The SLA is a contract defining the agreed-on level of support between a customer and a service vendor.
ITExamAnswers Editorial Team asked 6 years ago • 
Which two rules should be followed by call center employees to ensure customer satisfaction? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
ITExamAnswers Editorial Team asked 6 years ago • 
What is a recommended technique for a technician who is both troubleshooting a problem and also trying to help a customer relax?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • 
A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.” What could be the problem?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?
ITExamAnswers Editorial Team asked 6 years ago • 
A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?
ITExamAnswers Editorial Team asked 6 years ago • 
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