IT Exam Items Repository

What approach should a technician take when receiving a call from a stressed customer?
ITExamAnswers Editorial Team asked 4 years ago • ,
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?
ITExamAnswers Editorial Team asked 6 years ago • ,
Which situation would require that a support desk call be given the highest priority?
ITExamAnswers Editorial Team asked 6 years ago • ,
What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)
ITExamAnswers Editorial Team asked 6 years ago • ,
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
ITExamAnswers Editorial Team asked 6 years ago • ,
What is considered ethical behavior by a technician when communicating with a customer?
ITExamAnswers Editorial Team asked 4 years ago • ,
When configuring Windows security, which term is used to mean a rule assocated with an object such as a folder or printer?
ITExamAnswers Editorial Team asked 4 years ago • ,
A technician in a small business is configuring the local security policy for a computer. Which configuration setting would the technician use to require the user to change the password after 90 days?
ITExamAnswers Editorial Team asked 4 years ago • ,
A corporate employee has recently taken the mandated security awareness training and is wanting to use the correct security term. Which issue can occur when browsing the internet and is often initiated by the destination website?
ITExamAnswers Editorial Team asked 4 years ago • ,
A technician has recently changed jobs from supporting a small company to a large company in the security group. What are two types of passwords the larger company could use to secure a workstation? (Choose two.)
ITExamAnswers Editorial Team asked 4 years ago • ,
Which type of hard drive format is commonly performed at the factory where the drive is assembled?
ITExamAnswers Editorial Team asked 4 years ago • ,
As data is being stored on a local hard disk, which method would secure the data from unauthorized access?
ITExam Editorial Team asked 5 years ago • , , ,
A corporate executive has asked the IT department to provide a solution to ensure data security of removable drives that are being taken off the premises. Which security solution should be recommended?
ITExamAnswers Editorial Team asked 4 years ago • ,
A technician has recently joined an organization and during the first week on the job, discovers a security breach. What policy should the technician implement after the security breach has occurred?
ITExamAnswers Editorial Team asked 4 years ago • ,
When a user turns on the PC on Wednesday, the PC displays a message indicating that all of the user files have been locked. In order to get the files unencrypted, the user is supposed to send an email and include a specific ID in the email title. The message also includes ways to buy and submit bitcoins as payment for the file decryption. After inspecting the message, the technician suspects a security breach occurred. What type of malware could be responsible?
ITExam Editorial Team asked 6 years ago • , ,
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