IT Exam Items Repository

What type of cable would be used to connect a router to a switch when neither supports the auto-MDIX feature?
ITExamAnswers Editorial Team asked 4 years ago • 
Which interface is used by default to manage a Cisco Catalyst 2960 switch?
ITExamAnswers Editorial Team asked 4 years ago • 
A manager calls the help desk with the following situation. “I need to use an application that is not supported by Windows on my PC.” What advice should the help desk agent give to the caller?
ITExamAnswers Editorial Team asked 6 years ago • 
Which programming language utilizes scripts that are interpreted and executed line by line when the script is run?
ITExamAnswers Editorial Team asked 4 years ago • ,
A programmer uses an operator to compare two variable values within a program. The variable A is assigned a value of 5 and the valuable B is assigned a value of 7. Which condition test syntax would have provided the result of "true"?
ITExamAnswers Editorial Team asked 4 years ago • ,
A programmer is building a script in order to calculate the corporate bank account balance within two decimal places. Which data type would be used in the script to represent the balance?
ITExamAnswers Editorial Team asked 4 years ago • ,
A customer is explaining a problem with a computer to a technician. The technician recognizes the problem prior to the customer finishing the explanation. What should the technician do?
IT Exam Answers asked 5 years ago • ,
Which statement best describes a call center?
ITExamAnswers Editorial Team asked 6 years ago • ,
What two roles or tasks are associated with the level one technician? (Choose two.)
ITExamAnswers Editorial Team asked 4 years ago • ,
What action should a technician avoid when dealing with a talkative customer?
ITExamAnswers Editorial Team asked 4 years ago • ,
A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)
IT Exam Answers asked 5 years ago • ,
In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer?
ITExamAnswers Editorial Team asked 4 years ago • ,
What category of technician uses remote access software to update a computer belonging to a customer?
ITExamAnswers Editorial Team asked 4 years ago • ,
Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?
ITExamAnswers Editorial Team asked 4 years ago • ,
A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
ITExamAnswers Editorial Team asked 4 years ago • ,
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