Category: IT-Essentials v7.0
6.1.3.9 Packet Tracer – Connect to a Wireless Network (Answers) Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Topology Objectives Connect to a wireless router Configure the wireless router Connect a wired device to the wireless router Connect a …
6.1.2.1 Packet Tracer – Add Computers to an Existing Network Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Topology Objectives Configure the computers to use DHCP Configure static addressing on the server Use ipconfig to retrieve host IP information …
14.4.2.7 Lab – Write Basic Scripts in Windows and Linux Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Objectives In this lab, you will write basic scripts in different scripting languages to help understand how each language handles automating …
14.4.1.7 Lab – Remote Technician – Fix a Security Problem Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction You will gather data from the customer to begin the troubleshooting process. You will document the customer’s problem and the …
14.4.1.6 Lab – Remote Technician – Fix a Network Problem Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will gather data from the customer and then instruct the customer to fix a computer that …
14.4.1.5 Lab – Remote Technician – Fix an Operating System Problem Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will gather data from the customer and then instruct the customer to fix a computer …
14.4.1.4 Lab – Remote Technician – Fix a Hardware Problem Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction In this lab, you will gather data from the customer, and then instruct the customer to fix a computer that …
14.3.1.5 Lab – Investigate Breaches of PII, PHI, PCI Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Objectives In this lab, you will investigate breaches of PII, PHI, and PCI by searching the Internet and then recording your findings. …
14.1.1.2 Lab – Technician Resources Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. In this lab, you will use the Internet to find resources for a specific computer component. Search online for resources that can help you troubleshoot the …
13.5.2.2 Lab – Document Customer Information in a Work Order Instructor Note: Red font color or gray highlights indicate text that appears in the Instructor copy only. Introduction As a help desk technician, it is your job to gather data from the customer to begin the troubleshooting process. …