IT Essentials (ITE v5.0 & v5.02) Chapter 9 Exam Answers 100% 2019

1. Which factor affects the speed of an inkjet printer?

• the desired quality of the image*
• the cost of the inkjet cartridges
• the size of printer power supply
• the quality of the paper

2. What are two cables that are used to connect a computer to a printer? (Choose two.)

• FireWire*
• HDMI
• serial*
• PS/2
• eSATA

3. What is a characteristic of thermal inkjet nozzles?

• Heat is applied to the ink reservoir of each nozzle.
• The vibration of the crystal controls the flow of ink.
• A charge is applied to the printhead.
• The heat creates a bubble of steam in the chamber.*

4. In laser printing, what is the name of the process of applying toner to the latent image on the drum?

• fusing
• developing*
• charging
• transferring

5. What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?

• to add additional drivers for other operating systems*
• to add additional drivers for duplex printing
• to add additional drivers for other printers connected to the computer
• to add additional drivers for other printers in the network

6. A small LAN uses a shared printer that is connected to a computer. None of the users can print but all of the users can access the shared resources on the computer to which the printer is locally connected. What is a possible cause of this?

• The cable that connects the printer to the PC is faulty.*
• The printer needs a new ribbon.
• The printer has the wrong paper loaded.
• The printer spool is full.

7. How would a user install a new USB printer on a PC that is running Windows 7 Professional?

• Configure the BIOS to accept the specific model of printer in the USB port.
• Copy the printer driver to the System32 folder.
• Click Start > All programs > Control Panel > Printers and Faxes > right-click on the desired printer and choose Add.
• Connect the printer and power it on. Windows will detect the printer and install the needed drivers.*

8. A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?

• the software-based printer that is used to create XPS files
• a manual selection, which is always needed
• the printer that is set as the default printer*
• the software-based printer that is used to create PDF files

9. What are two methods to share a printer wirelessly? (Choose two.)

• infrared*
• satellite
• WiMax
• IEEE 802.11 standards*
• microwave

10. A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?

• Replace the fuser.
• Replace the drum.
• Adjust the printer spool.
• Calibrate the printer.*

11. The users on a LAN are reporting that computers respond slowly whenever high resolution photographs are being printed on the color laser printer. What would be the cause of this problem?

• The printer is not configured for duplex printing.
• The printer does not have enough memory to buffer an entire photograph.*
• The paper is not adequate for photograph printing.
• The printer is not configured for the proper paper orientation.

12. What is a characteristic of global and per-document options in print settings?

• It is not possible to configure per-document options.
• Per-document options override global options.*
• Global options take precedence over per-document options.
• It is not possible to configure global options.

13. What is true about the PostScript language?

• It prints faster than other languages do.
• It handles complex printing jobs.*
• It requires less printer memory than other languages require.
• It allows the page to be rendered in the local workstation.

14. What are two closed-ended questions that a technician could ask a user while trying to identify the problem with a printer? (Choose two.)

• Can you print a test page on the printer?*
• What were you doing when the problem occurred?
• What recent software or hardware changes have been made to your computer?
• Is the printer powered on?*
• What error messages were displayed when the problem occurred?

15. After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?

• documenting findings, actions, and outcomes
• testing a theory to determine the cause of the problem
• verifying the solution and system functionality*
• identifying the problem

16. A user notices that a job submitted to a printer is displayed in the print queue, but the printer is not printing the document. What is a probable cause of this problem?

• an incorrect printer driver
• the wrong paper type
• a bad cable connection*
• a printer spooler not installed

17. A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?

• verifying the solution and system functionality
• testing a theory to determine the cause of the problem
• identifying the problem
• documenting findings, actions, and outcomes*

18. Where would network printer sharing be configured in a Windows 7 environment?

• Network and Sharing Center*
• Ease of Access Center
• Devices and printers
• Printers and Other Hardware

19. What are two functions of a print server? (Choose two.)

• ensure that the connected client computers have up-to-date printer drivers
• store backups of documents sent to the printer
• provide uninterrupted power to the printer
• provide print resources to all connected client computers*
• store print jobs in a queue until the printer is ready*

20. Which action supports an effective printer preventive maintenance program?

• Clean inkjet print heads when they stop working.
• Replace laser printer toner at set predetermined time intervals.
• Reset the printer page counters if available.*
• Disconnect the printer from the power source when it is not in use.

21. Which two replacement parts are typically found in a laser printer maintenance kit? (Choose two.)

• pack of paper
• toner cartridge
• replacement print head
• transfer rollers*
• fuser assembly*

22. How can the life of a thermal printer be extended?

• Clean the inside of the printer with a vacuum cleaner with a HEPA filter.
• Wipe the outside of the printer with a damp cloth.
• Clean the heating element regularly with isopropyl alcohol.*
• Keep the paper dry in a low humidity environment.