9.6.2.3 Lab – Gather Information from the Customer (Answers) In this lab, you will act as a call center technician and create closed-ended and open-ended questions to ask a customer about a laptop problem. A customer complains that the network connection on the laptop is intermittent. The customer …
9.6.2.2 Lab – Research Laptop Problems (Answers) Laptops often use proprietary parts. To find information about the replacement parts, you may have to research the website of the laptop manufacturer. Before you begin this lab, you need to know some information about the laptop. Answers Note: This activity …
9.3.2.14 Lab – Research Building a Specialized Laptop (Answers) In this lab, you will use the Internet, a newspaper, or a local store to gather information about building a specialized laptop that supports hardware and software that allows a user to perform tasks that an off-theshelf system cannot …
9.3.2.7 Lab – Research Laptop Hard Drives (Answers) In this lab, you will use the Internet, newspaper, or a local store to gather information about hard drives for a laptop. Answers Note: You may choose another laptop to research. The answers below are specific to the Lenovo T440p. …
9.3.2.5 Lab – Research Laptop Screens (Answers) In this activity, you will use the Internet, newspaper, or a local store to gather information and then record the specifications for a laptop display onto this worksheet. Answers Note: You may choose another laptop screen to research. The answers below …
9.3.2.3 Lab – Research Laptop Batteries (Answers) In this lab, you will use the Internet, newspaper, or a local store to gather information and then record the specifications for a laptop battery. Answers Note: You may choose another laptop battery to research. The answers below are specific to …
9.3.1.5 Lab – Research Laptop RAM (Answers) In this lab, you will use the Internet, newspaper, or a local store to gather information about expansion memory for a laptop. Answers Note: You may choose another laptop to research. The answers below are specific Lenovo T440p. 1. Research the …
9.1.1.6 Lab – Research Docking Stations (Answers) In this lab, you will use the Internet, a newspaper, or a local store to gather information and then record the specifications for a laptop docking station. Be prepared to discuss your decisions regarding the docking station you select. Answers Note: …
8.1.4.4 Lab – Remote Desktop in Windows 8 (Answers) Introduction In this lab, you will remotely connect to another Windows 8 computer. Recommended Equipment The following equipment is required for this exercise: Two Windows 8 PCs connected to a LAN. The two computers must be part of the …
8.1.4.4 Lab – Remote Desktop in Windows 7 and Vista (Answers) Introduction In this lab, you will remotely connect to another Windows 7 or Vista computer. Recommended Equipment The following equipment is required for this exercise: • Two Windows 7 or Vista PCs connected to a LAN. • …
