IT Essentials (ITE v5.0 & v5.02) Chapter 7 Exam Answers 100% 2019

1. Which two statements are true of a laptop CPU when compared to a desktop CPU? (Choose two.)

• The laptops consume more power.
• The laptop CPUs are interchangeable with desktop CPUs.
• The laptops are designed to produce less heat.*
• The laptops operate at higher clock speeds.
• The laptops use smaller cooling devices.*

2. In the power management settings, which two devices can be set to turn off to conserve battery power? (Choose two.)

• cooling fans
• memory
• hard disk drive*
• display*
• CPU

3. What is the first step in the process of troubleshooting a laptop?

• Verify full functionality.
• Determine the exact cause.
• Establish probable causes.
• Identify the problem.*

4. What is the final task for a technician after troubleshooting a laptop?

• Verify full functionality.
• Correct the problem.
• Document the problem and the solution.*
• Implement preventive measures.

5. What can a user do to reconnect a laptop to a functioning wireless network after a laptop has been moved and the connection has been lost?

• Reboot the operating system.
• Plug in the power cord to the wall outlet.
• Recharge the battery.
• Change the orientation of the laptop.*

6. Why are SODIMMs well suited for laptops?

• They do not produce heat.
• They have a small form factor.*
• They are interchangeable with desktops.
• They connect to external ports.

7. An administrator tries to configure Power Options within Windows, but is unable to do so. What is the possible cause?

• Thermal management has been enabled.
• ACPI has not been enabled in the BIOS.*
• The administrator does not have user privileges to change the settings.
• Wake-On-LAN has been enabled.

8. A technician is trying to remove a SODIMM module from a laptop. What is the correct way to do this?

• Pull outward by holding the center of the SODIMM module.
• Apply downward force on the SODIMM module.
• Press outward on the clips that hold the sides of the SODIMM.*
• Desolder the SODIMM module.

9. What should a technician do prior to replacing a keyboard on a laptop?

• Remove all sources of power from the laptop.*
• Remove the LCD screen.
• Remove the outer casing of the laptop.
• Remove the power inverter.

10. Which two internal expansion slots in laptops are commonly used to install wireless adapter cards? (Choose two.)

• ISA
• PCIe
• Mini-PCIe*
• PCI
• PCI Express Micro*

11. What is the next step in the troubleshooting process after a solution has been implemented on a laptop?

• Return the device to the customer.
• Verify the solution.*
• Document the solution.
• Ask the customer to explain the problem.

12. A technician notices that a laptop display appears stretched and pixelated. What is a probable cause of this?

• The power inverter is failing.
• The display properties are incorrectly set.*
• The screen has been burned in.
• The power management features are incorrectly set.
• One of the RAM modules is failing.

13. Which statement is true about laptops?

• Most of the internal components that are designed for laptops cannot be used for desktops.*
• Laptop CPUs do not use cooling devices.
• Laptops use fewer components than desktops use.
• Laptop motherboards have standard form factors.

14. What is a definition for CPU throttling?

• overclocking
• upgrading the CPU without changing the motherboard
• the sharing of processing between two or more cores
• the ability to modify CPU clock speed as needed*

15. What is the purpose of the eject button on a laptop docking station?

• to open the CD/DVD tray
• to detach the laptop from the docking station*
• to disconnect a USB device
• to remove the laptop battery

16. Which key sequence may be used to control whether the content of the screen will be presented on a built-in display or on an external display?

• Fn + *
• Shift +
• Ctrl +
• Alt +

17. What would be the most effective preventive maintenance routine for company laptops that are subject to high use?

• a reactive routine that is performed monthly
• a proactive routine that is performed monthly and as needed*
• a proactive routine that is performed every six months
• a reactive routine that is performed only as needed

18. To clean laptops, which two products are recommended? (Choose two.)

• car wax
• rubbing alcohol
• cotton swabs*
• ammonia
• mild cleaning solution*

19. A technician has been asked to decide which laptop components should be cleaned on a monthly basis as part of a maintenance routine. What are two examples of components that should be included? (Choose two.)

• CPU
• hard disk platters and heads
• exterior case*
• keyboard*
• RAM

20. A technician has installed a wireless Ethernet card in a Windows 7 laptop. Where would the technician configure a new wireless connection?

• Control Panel > Networking and Sharing Center > Set up a new connection or network*
• Control Panel > System > Device Manager
• Control Panel > Administrative Tools > Services
• Control Panel > Internet Options

21. Which component or components would be interchangeable between a laptop and and a desktop PC?

• CPU
• peripheral devices*
• motherboard
• power supply

22. A user needs to connect a Bluetooth device to a laptop. Which type of cable is needed to accomplish this?

• USB cable
• EIA/TIA 232 cable
• None. Bluetooth connections are wireless.*
• parallel cable
• VGA cable