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A customer calls to report a problem accessing an e-commerce web site. The help desk technician begins troubleshooting using a top-down approach. Which question would the technician ask the customer first?
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A customer calls the help desk about setting up a new PC and cable modem and being unable to access the Internet. What three questions would the technician ask if the bottom-up troubleshooting approach is used? (Choose three.)
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In what two ways do Level 1 and Level 2 help desk technicians attempt to solve a customer’s problems? (Choose three.)
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What are two goals of the ISP help desk? (Choose two.)
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What is the correct encapsulation order when data is passed from Layer 1 up to Layer 4 of the OSI model?
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Which address is used by the router to direct a packet between networks?
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Which three command line utilities are most commonly used to troubleshoot issues at Layer 3? (Choose three.)
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Which common Layer 1 problem can cause a user to lose connectivity?
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Which is a function of the transport layer of the OSI model?
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Which two functions are provided by the upper layers of the OSI model? (Choose two.)
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What interconnects the Internet backbone?
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What information is contained in the numbered RFCs maintained by the IETF?
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At which point do individuals and small businesses connect directly to the ISP network to obtain Internet access?
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Which statement describes a function of a Tier 1 ISP?
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Which of the following start the test of destination reachability?
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