IT Questions Bank If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose three.)ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What should a technician do before beginning any troubleshooting steps on a customer computer?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually a solution was found. What should be documented?ITExamAnswers asked 4 years ago • IT Essentials, CCNA, IT Essentials 8What is the purpose of documenting the information that is obtained from the customer in the work order?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What are three benefits of computer preventive maintenance? (Choose three.)ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What is the best way to determine if a CPU fan is spinning properly?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What is a primary benefit of preventive maintenance on a PC?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What component is most suspect if a burning electronics smell is evident?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8