IT Questions Bank What action should a technician avoid when dealing with a talkative customer?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8A technician working on a computer discovers what is suspected to be illegal activity. Which three pieces of information should be immediately documented? (Choose three.)IT Exam Answers asked 2 years ago • IT Essentials, IT Essentials 8In which situation would it be appropriate for a technician to back up personal and confidential data from a computer belonging to a customer?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8What category of technician uses remote access software to update a computer belonging to a customer?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8Once a technician understands a customer complaint, it is common to ask closed-ended questions. Which question is a close-ended one?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8What approach should a technician take when receiving a call from a stressed customer?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requested technician is away from the office for the next hour. What is the best way to handle this call?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8Which situation would require that a support desk call be given the highest priority?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What are two examples of displaying professional communication skills while talking to a customer? (Choose two.)ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What is the correct way to conduct a telephone call to troubleshoot a computer problem?ITExamAnswers asked 4 years ago • IT Essentials, IT Essentials 8What is considered ethical behavior by a technician when communicating with a customer?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8When configuring Windows security, which term is used to mean a rule assocated with an object such as a folder or printer?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8A technician in a small business is configuring the local security policy for a computer. Which configuration setting would the technician use to require the user to change the password after 90 days?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8A corporate employee has recently taken the mandated security awareness training and is wanting to use the correct security term. Which issue can occur when browsing the internet and is often initiated by the destination website?ITExamAnswers asked 2 years ago • IT Essentials, IT Essentials 8